Simon Rawlings Email & Phone Number

• Experience working within and adopting ITIL (Information Technology Infrastructure Library) principles.• Detailed knowledge of desktop, server and network technologies including, hardware and software.• The ability to communicate technical material to senor management.• Experience completing office moves and system upgrades\migrations projects.• Managing expectations of customers and colleagues at all levels.• Demonstrable analytical and presentation skills. Excellent organisation and time-keeping skills.• Service management: ensuring services provided by both my team and third party suppliers meets and exceeds service level agreements. Investigating future business requirements and assessing their impact on workload, current services and budgetary restraints. Planning and setting the strategic direction of services provided including those relating to disaster recovery.• Managing the team through coaching, appraisals, promotion and development. Identifying resource requirements and recruiting for new positions.• PAS99 (Integrated Management Systems)• ISO 9001(Quality Management Systems)• OHSAS18001 (Occupational Health and Safety Management Systems)• ISO14001 (Environmental Management Systems)• BS25999 (Business Continuity Management)Specialties: IT Service Management,PAS99ISO 9001OHSAS18001ISO14001BS25999

Listed skills include Disaster Recovery, It Service Management, Network Security, Data Center, and 6 others.

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  Brunel University

  B.Eng. Microelectronics And Electrical Engineering.