Responsibilities Include:- Improve compliance to a new business structure with new teams and strategy.- Continuously looking for improvement in my team and processes and solving problems when they arise to ensure maximum efficiency.- Recruitment and development across roles to meet new business demands to increased business ensuring stay within budgets.- Proactive in identifying process improvements and driving change.- Maintain Service Level Agreements for delivery, quality and compliance whilst minimising costs and maximising utilistation of fleet, whilst constantly on the lookout for innovative ways to complete this ensuring staff cost, damage and fleet utilistation hits Europcar International KPI’s.- Deliver excellent levels of customer service satisfaction via daily Net Promotor Score / Feedback monitoring, whilst maximising profitability at all times.- Achieving station sales and fleet targets through consumer/corporate business via P&L/management account reports.- Responsible for managing annual expenditure for staff.- Liaison with the sales teams and key clients ensuring core and bespoke products are delivered in line with customer expectations.- Supplier / Contractor management to ensure our products and services are compliant and to company standard. - Liaise with a wide range of stakeholders, understanding their needs, ensuring core and bespoke products are delivered in link with multiple stakeholder expectations.- Consultant to senior team, vans etc to understand, deliver and evaluate appropriate reports.- Always looking for opportunities to be able to learn and share new skills, knowledge and information with the team, to help with continuous improvements.- Ensuring that KPIs are in line with site and company quarterly strategy.

Responsibilities Included:- Setup and management of new super site location in Manchester offering a full range of Europcar's mobility solutions; Car/Van, Specialist Van inc Chapter 8, Selection Prestige range.- Manage a mixed fleet of 700+ rental vehicles in the area in the North West.- Support and develop team leaders within an environment of continuous improvement.- Achieving station sales and fleet targets through consumer/corporate business via P&L/management account reports.- Support other key station managers across the UK by designing and implementing common support tools.- Achieving Europcar International KPI’s including staff cost, fleet and damage.- Maintain Service Level Agreements whilst minimising costs and maximising utilisation of fleet.- Managing the customer feedback which included voice of customer, customer experience review and complaints.- Responsible managing annual budgets.- Liaison with the sales teams and key clients ensuring core and bespoke products were delivered in line with customer expectations.- Negotiated and achieved all external SLA’s for delivery, quality and compliance.- Consultant to senior team, vans etc to understand, deliver and evaluate appropriate reports.- Always looking for opportunities to be able to learn and share new skills, knowledge and information with the team, to help with continuous improvements.- Responsible for recruitment of staff within budgets. - Proactive in identifying process improvements and driving change.- Ensuring that KPIs are in line with site and company quarterly strategy.

Responsibilities Included:- Manage a fleet of 300+ rental vehicles in the area of Stockport in the North West.- Offer high levels of customer service via daily NPS monitoring.- Achieving station sales and fleet targets through consumer/corporate business via MI reports.- Monitor and develop staff performance.- Achieving Europcar International KPI’s including damage, staff cost, fleet.- Maintain Service Level Agreements whilst minimising costs and maximising utilisation of fleet. - Full operational management, including contract negotiations, with all outsourced resource.- Deputise for Fleet Cluster Manager when appropriate

Responsibilities Included:- Manage a fleet of 300+ rental vehicles in the area of Stockport in the North West.Seek out relevant and sometimes conflicting information, in order to make timely and appropriate decisions.- Confident in communication with people at all levels and is sensitive to views of others. Offer high levels of customer service via daily Net Promoter Score monitoring.- Manages the teams program of work as well as their personal effectiveness and development.- Achieving Europcar KPI’s including damage, staff cost, fleet.- Maintain Service Level Agreements whilst minimising costs and maximising utilisation of fleet.

Renoo | New Media Development | renoo.bizResponsibilities Included:- Start up of New Media Development Company. - Web Design & Development for various projects supporting local businesses introduction to the web with management of services.- Designed, created and managed operation of two of the UK's largest online car owners club. The UK Corsa Network was developed to combine Corsa-C|UK and Corsa-D|UK in one network which incorporated sales opportunities and marketing for associated products, such as insurance and accessories across both networks giving larger audience and exposure. Membership went to in excess of 74000 and increased daily.- Online content management, ensuring sites optimised for search engine listings to drive traffic.- Promotion and organisation of car club stands/displays for national Car Shows at UK based automotive raceway sites; Silverstone, Santa Pod, and a few others each year. Involved ticket sales and distribution ahead of each show.- Revenue generations through membership, services schemes and automotive trader commissions. - Affiliate marketing/lead generation through selected business partners to increase profits.- Business account management to monitor profits and expenditures.- Profitable business was sold in 2013/2014 and is still in operation.

• Manage a fleet of 250+ rental vehicles in the area of Stockport in the North West.• Offer high levels of customer service.• Achieving fleet targets for damage reporting, vehicle standards, accident repair, serving.• Maintain Service Level Agreements whilst minimising costs and maximising utilisation of fleet.

Daily Rental Fleet Management.