▪ Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. ▪Attracts potential customers by answering product and service questions and suggesting information about other products and services.▪Prepares product or service reports by collecting and analyzing customer information. ▪ Maintains customer records by updating account information and maintains financial accounts by processing customer adjustments.