Simon Roscoe Email & Phone Number

Llandudno, GB

York, England, GB

• Designed, drafted, and delivered a new scalable and quality-focused vision, mission, strategy, and operating model for UK Managed Services to deliver Data Services.
• Accountable for overall delivery of Managed Services to all clients, ensuring new business proposals deliver clear benefits
• Led and developed a hybrid team of consultants with diverse technical expertise in IBM and Microsoft technologies to achieve delivery excellence, client satisfaction, and support the growth strategy
• Adapted formal ITSM frameworks with Agile and Product Management techniques to delivery high quality change at pace in parallel with Managed Service delivery to deliver quicker business benefits for clients.
• Managed resourcing and prioritization of support functions, maintaining high standards of customer satisfaction despite unpredictable call volumes.
• Oversaw active contracts, overseeing call volumes, quality, and timeliness of call handling, identifying trends, and addressing exceptions in collaboration with the business and customers.

Winsford, GB

A senior leader who guides and supports organisations to evolve by driving and delivering complex digital and organisational transformation portfolios.Leading the organisations digital and business transformation, having drafted the organisational digital strategy, and defined, structured and resourced the digital transformation portfolio and broader.

Colwyn Bay, Conwy, GB

Promoted to temporary head of corporate development/services (Jan. – Apr. 2016), replacing the superintendent as one of four organisational service leadsLed a broad portfolio encompassing organisational/strategic planning, business intelligence, performance and research, corporate governance (risk, policy, business continuity), programme office, corporate.

Colwyn Bay, Conwy, GB

Guided NWP’s response to collaboration activities, working closely with other forces at chief officer levelPlanned and managed end-to-end delivery of two high-profile programmes, working as part of the corporate PMOGuided the £250m development of a new 2000-inmate super-prison for Wrexham, collaborating with the Ministry of Justice to influence prison.

Colwyn Bay, Conwy, GB

Managed a £18.6m departmental budget, working with the chief superintendent to set and control staff and non-staff budgets in line with divisional and force strategySelected as one of five business partner/managers within the restructured Operational Support Services (OSS) division under NWP’s new centralised operating modelShaped and delivered OSS.

Seconded to the Force Revenue Saving Team, supporting the centralisation of services as part of the Force’s commitment to deliver savings of c. 20% as part of the Government’s austerity programmeLed on Partnership Impact and Liaison, liaising with local authorities with regard to organisational change and changes to geographical policing boundaries Managed.

Designed, implemented and managed the Force Licensing Strategy at divisional level, rolling out and monitoring appropriate controls to ensure ongoing complianceGathered, reviewed and analysed multi-source information in order to produce and communicate action plans and prosecutions for failing premises, attending licensing hearings and review hearings.

Post Graduate Collaborative Transformation Architect Ctarc, Business Transformation, Collaboration And Architechture

Post Graduate, Post Graduate Certificate In Education

Ba (Hons) English Literature