Simon Roscoe Email & Phone Number

Llandudno, Gb

Llandudno, Gb

York, England, Gb

Designed, drafted, and delivered a new scalable and quality-focused vision, mission, strategy, and operating model for UK Managed Services to deliver Data Services.• Accountable for overall delivery of Managed Services to all clients, ensuring new business proposals deliver clear benefits• Led and developed a hybrid team of consultants with diverse technical expertise in IBM and Microsoft technologies to achieve delivery excellence, client satisfaction, and support the growth strategy• Adapted formal ITSM frameworks with Agile and Product Management techniques to delivery high quality change at pace in parallel with Managed Service delivery to deliver quicker business benefits for clients.• Managed resourcing and prioritization of support functions, maintaining high standards of customer satisfaction despite unpredictable call volumes.• Oversaw active contracts, overseeing call volumes, quality, and timeliness of call handling, identifying trends, and addressing exceptions in collaboration with the business and customers.• Responsible for financial growth and development of managed services capabilities, working with leadership to enhance services.• Supported sales and marketing functions to drive the growth of Managed Services for new and existing customers.

Winsford, Gb

A senior leader who guides and supports organisations to evolve by driving and delivering complex digital and organisational transformation portfolios.Leading the organisations digital and business transformation, having drafted the organisational digital strategy, and defined, structured and resourced the digital transformation portfolio and broader business change portfolio to deliver the programmes and projects to maximise the ability to transform the business operating model.

Colwyn Bay, Conwy, Gb

Promoted to temporary head of corporate development/services (Jan. – Apr. 2016), replacing the superintendent as one of four organisational service leadsLed a broad portfolio encompassing organisational/strategic planning, business intelligence, performance and research, corporate governance (risk, policy, business continuity), programme office, corporate communications (press, media, web, Welsh language department), diversity, and internal/external auditRetained to lead, remodel and deliver NWP’s new transformation and organisational change agenda, in addition to leading significant cross organisational project reporting directly to the deputy chief constableDesigned and implemented the new business change governance arrangements for assessment of all interdependent projects and programmes across the organisation in IT, Estates and operational functional areasGuided NWP’s response to collaboration across the north west police forces, throughout Wales, and with emergency services (North Wales Fire and Rescue Service, Welsh Ambulance Service Trust)Leading a £17m three-Force forensic collaboration by modelling and delivering a business case that promotes capability and capacity, whilst delivering service benefits for reduced revenue costsRetains leadership of Wrexham prison and Wylfa Newydd nuclear power station projects, whilst leading strategic negotiations with senior leaders, company directors and regional trade unions across the PMO.

Colwyn Bay, Conwy, Gb

Guided NWP’s response to collaboration activities, working closely with other forces at chief officer levelPlanned and managed end-to-end delivery of two high-profile programmes, working as part of the corporate PMOGuided the £250m development of a new 2000-inmate super-prison for Wrexham, collaborating with the Ministry of Justice to influence prison design and promote seamless project delivery Negotiated and agreed a £3.34m mitigation package for an associated development linked to Wylfa Newydd nuclear power stationMotivated and managed dedicated project teams to produce required deliverables and meet milestones Ensured cost-effective programme delivery by defining and controlling programme budgets

Colwyn Bay, Conwy, Gb

Managed a £18.6m departmental budget, working with the chief superintendent to set and control staff and non-staff budgets in line with divisional and force strategySelected as one of five business partner/managers within the restructured Operational Support Services (OSS) division under NWP’s new centralised operating modelShaped and delivered OSS strategy as part of the OSS senior management team, applying evidence-based insight to influence future directionNominated as business services lead, with accountability for finance, business, and OSS systems and processes Operated as divisional lead for income generation; preparing and negotiating policing services and grant re-claims from the Home Office, other forces, and local/national private partners: Short- to Medium-Term Resource and HR Planning: Maximised the workforce resource, using financial modelling and forward schedules to inform future recruitment campaigns2012 London Olympics: Managed recharge for Olympic Games Police provision with the Home Office Delivered a £500k+ saving in 2012/13 as divisional lead for the civilianisation programme, moving police into front line roles and replacing support roles with civilian staff Managed financial performance across OSS, with the ability to directly task staff across the shared service facility (purchasing, HR, training, and specialist policing departments) Prepared divisional financial projections, reporting to the Association of Chief Police Officers (ACPO) on a quarterly basisSupported junior managers to manage devolved divisional budgets, helping individuals to monitor, analyse, and project expenditure throughout the year 

Seconded to the Force Revenue Saving Team, supporting the centralisation of services as part of the Force’s commitment to deliver savings of c. 20% as part of the Government’s austerity programmeLed on Partnership Impact and Liaison, liaising with local authorities with regard to organisational change and changes to geographical policing boundaries Managed the PA and Administration Review, working to determine resources requirements to meet internal customer needs, then managing the HR process to achieve the appropriate level of resourcesReported to ACPO on Force rank strength compared with similar Forces Delivered key outcomes including identification of cost savings, improved customer service, reduced frontline bureaucracy and increased process efficiency

Designed, implemented and managed the Force Licensing Strategy at divisional level, rolling out and monitoring appropriate controls to ensure ongoing complianceGathered, reviewed and analysed multi-source information in order to produce and communicate action plans and prosecutions for failing premises, attending licensing hearings and review hearings Prepared the division for the impact of The Licensing Act which became effective in November 2005

Post Graduate Collaborative Transformation Architect Ctarc, Business Transformation, Collaboration And Architechture

Post Graduate, Post Graduate Certificate In Education

Ba (Hons) English Literature