An Exec Level operations transformation expert with global experience. I have a track record of delivering outstanding customer outcomes coupled with financial and operational performance by driving transformational change.Achievements include:-* Transformation of Customer Success at Unit4 Software: People, Process, Gainsight tooling, Operational governance, KPIs, Customer Journey mapping* Leadership and transformation of Sony’s Professional Services platform: Services strategy design and delivery of a new Target Operating Model, Customer satisfaction and cost reduction.* Turnaround commercial performance of Train Operating Company outsourced B2C business for Serco. * Designed and implemented a Cost effective and customer focussed B2C operating model for Assurion* Built a successful, cost efficient operation at Elevate, a Fin-tech startup leveraging online and digital solutions that delivered best in class B2C Customer Care and Collections* Returned the Belgium and Holland B2B Outsource business to profit for Sitel * Dell EMEA consumer services director. Michel Dell award winner. sizeable cost reductions and launch of new Service productsInternational experience - UK, USA, Europe, India, North Africa, The Philippines, Scandinavia and the Middle EastAble to work as an interim or perm employeeIf you would like to discuss an opportunity pls call 07584 300823Specialties: strategy, growth, Customer success, customer relationship, Professional Services, PMO, bid, customer Services, Start up, transformation, P+L, operations, organisation design, implementation, restructuring, Offshoring, nearshoring, partner relationship management, contact centre, outsourcing.SaaS, Digital, Cloud