Simon Rucker Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Create and lead digital experience transformation programs in partnership with our clients. Lead a 120 person strong practice of Designers, Architects, Developers and Agile delivery leaders to envision and design digital experience solutions to meet client's business challenges and opportunities.

Toronto, Canada

Senior member of the IBM iX management team, focused on skills development, talent assessment and services innovation.Notable engagements:- Agile Digital Garage for Consumer Mobile and Web application transformation at a major Canadian Airline- Led a "first of a kind" cloud based mobile payments system design and implementation for Apple Pay, Google Pay.

Interactive Experience And Mobile

• Advise clients on kiosk, web and mobile self-service strategy and solutions, identify new business opportunities, build new business relationships. Lead the development of proposals, including needs analysis, solution.
• Led multiple customer workshops on self-service and customer experience, developed strategic plans for clients including business objectives, gap analysis, prioritized requirements, high level solution, roadmap and.
• Successfully developed and sold self-service check-in asset to clients in the air transportation sector, achieving a dominant market position with over 20 clients.
• Transformed airline check-in self-service asset from kiosk centric to a multi-channel approach encompassing kiosk, web and mobile channels. Drove a re-design of the solution from a legacy C/Java based client server.

Self Service Solutions Practice

• Overall responsibility for practice’s successful delivery of self-service solutions to clients. Establish delivery strategies and provide direction to project managers. Responsible for practice’s attainment of.
• Managed $10M+ portfolio of software development projects.
• Established standard project portfolio reporting cadence, templates, and metrics allowing management to quickly identify issues and take corrective action.
• Designed fractional resource assignment and tracking model, enabling the practice to anticipate upcoming availability, maximize efficiency and exceed utilization targets.

Self Service Solutions Practice

Establish and improve the practice’s project management processes and methodology.Built up a team of project managers, introduced project management concepts to the practice and managed the change to solution delivery led by project managers.Provided ongoing direction to team on delivery best practices, developed progressive enhancements to project.

IBM Global Business Services

• Responsible for the successful delivery of application development projects on time and on budget, including:
• Recovery of an airline self service check-in project which was well behind schedule and over-budget. Rebaselined scope, schedule and budget, developed plan for recovery, achieved client and management team agreement.
• Performance Measurement System for a major Canadian bank, providing static and OLAP Reporting against the Performance Measurement Data Warehouse. Team comprised of 20 client and 10 IBM resources over 14 month duration..
• B2B order management site for a major consumer electronics manufacturer allowing retailers to submit orders on-line and check order status. Managed a team of 30 resources and a budget of $2M over 10 months.

Lotus Notes Practice

• Designed, developed and implemented Lotus Notes based solutions including:
• Specification Sheet Application for a major Canadian retailer enabling suppliers and buyers to negotiate product specifications and costs.
• Public web site and medical professional collaboration tools for a consortium of five Greater Toronto Area hospitals. Winner of the Canadian On-line Product Award for the Best New Consumer On-line Product in the.
• Lotus Notes infrastructure implementation for a major Canadian financial institution.