Lime Venue Portfolio is a collection of unusual venues connected by the superb catering of our sister companies, including Levy Stadia, Restaurant Associates and Payne and Gunter.Lime Venue Portfolio is the largest collection of unusual sporting, cultural and conference venues throughout the UK, & Ireland. • Set up, recruited and established a new venue finding team to ensure the smooth transition from the London office to the midlands.• Managed the team to achieve £3.5M worth… Show more Lime Venue Portfolio is a collection of unusual venues connected by the superb catering of our sister companies, including Levy Stadia, Restaurant Associates and Payne and Gunter.Lime Venue Portfolio is the largest collection of unusual sporting, cultural and conference venues throughout the UK, & Ireland. • Set up, recruited and established a new venue finding team to ensure the smooth transition from the London office to the midlands.• Managed the team to achieve £3.5M worth of revenue against a £2.3M target in the last financial year, which was a 54% increase. Focus was on identifying opportunities to increase revenue and negotiate on rates to convert the business.• Team handled over 4,500 enquiries in a year in access of £43M through promoting and pre-qualifying enquiries for the 80 + venues within the portfolio. • Ensuring that Service Level Agreements are achieved in responding to agents and corporate enquiries, whilst also ensuring quality standards are maintained and achieved.• Venue engagement to maximise sales opportunities, understanding need periods, providing hints and tips to ensure they are promoting their venue to its full potential.• Daily and monthly MI reporting for Management team and venues, to analysis conversion, enquiry levels and value of enquiries.• Winner of the 2018 Best MICE Sales Team at the C & IT Awards and shortlisted for 2019. Show less

This is a temporary position through Reed Recruitment. - Responsible for monitoring and reviewing BIG lottery funded community projects.- Visiting projects to meet grants holders, beneficiaries, to understanding challenges and outcomes achieved. - Liaising with grant holders in the setting up of their grants.- Handling general queries, and enquiries from grant holders.

· Recruited, trained and launched within 3 months, a dedicated team to handle all nationwide enquiries from prospective foster carers across the UK. · Planned, organised and prioritised staffing levels to handle monthly targets of 1,500 web enquiries, 400 inbound calls and completing 3,000 outbound calls. · Coaching and supporting the team in filtering quality enquiries to ensure that on average 120 home visits were booked each month.· Mentoring staff when handling sensitive… Show more · Recruited, trained and launched within 3 months, a dedicated team to handle all nationwide enquiries from prospective foster carers across the UK. · Planned, organised and prioritised staffing levels to handle monthly targets of 1,500 web enquiries, 400 inbound calls and completing 3,000 outbound calls. · Coaching and supporting the team in filtering quality enquiries to ensure that on average 120 home visits were booked each month.· Mentoring staff when handling sensitive information to ensure fully compliant with fostering standards and customer service levels. · Supported Registered Manager’s in the 12 regions to increase the number of approved foster carers by understanding the regional priority needs. Show less

· Set up and established an in-house telemarketing team to support the growth of the business by actively promoting products and services to the public and private sector.· Responsible for researching market intelligence, through mystery shopping competitors, intensive market share analysis, to identify FCA’s position with the UK. · Took the lead in the Marketing & Communications team in organising, booking and planning of corporate events, from team away days, through to fundraising… Show more · Set up and established an in-house telemarketing team to support the growth of the business by actively promoting products and services to the public and private sector.· Responsible for researching market intelligence, through mystery shopping competitors, intensive market share analysis, to identify FCA’s position with the UK. · Took the lead in the Marketing & Communications team in organising, booking and planning of corporate events, from team away days, through to fundraising activities.· Due to restrictions in budgets, use initiative to negotiate and secured free venues to host carer recruitment events and in particular Albert Docks, Liverpool for the 10K UK launch. Show less

Managed a team of 30 outbound Sale Advisor’s and 3 Team Leaders working on behalf of a leading energy company. Weekly assessment of staff performance by implementing actions, targets and identifying training needs for TL’s to coach and mentor staff. Completed monthly financials relating to the cost per contract revenue, staffing levels and bonus payments for the department’s performance. Solely managed strategic trials relating to customer retention, which lead to the… Show more Managed a team of 30 outbound Sale Advisor’s and 3 Team Leaders working on behalf of a leading energy company. Weekly assessment of staff performance by implementing actions, targets and identifying training needs for TL’s to coach and mentor staff. Completed monthly financials relating to the cost per contract revenue, staffing levels and bonus payments for the department’s performance. Solely managed strategic trials relating to customer retention, which lead to the client implementing changes throughout the business. Show less

Liaising with Travel Agents and Airlines to resolve issues on bookings to reduce loss of revenue through negotiating waivers and favours to ensure that key business accounts were retained.Supporting a reservation team through monitoring and coaching staff to drive for sales, through selling flights, and adding extra value to the booking to increase revenue per passenger

7 years experience working overseas. Target driven on sales and Customer Service. Worked with hoteliers to ensure that quality standards was delivered to all guests, through identifying areas of improvements and when necessary negotiating compensation levels with both hoteliers and passengers.Return to UK and delivered product training and support to a dedicated sales team, to ensure that accurate information was provided and up sell targets were achieved.Implemented and carried out an… Show more 7 years experience working overseas. Target driven on sales and Customer Service. Worked with hoteliers to ensure that quality standards was delivered to all guests, through identifying areas of improvements and when necessary negotiating compensation levels with both hoteliers and passengers.Return to UK and delivered product training and support to a dedicated sales team, to ensure that accurate information was provided and up sell targets were achieved.Implemented and carried out an outbound marketing campaign to forthcoming cruise passengers by offering half price cabin upgrades, to maximise capacity to avoid loss of revenue. Show less