●Collaborated with 1000+ colleagues managed through VTF Discord server for professional,personal and cybersecurity projects.●Attained skills and knowledge of Win64assembly, Vulnersity, Email Phishing 1 & 2, Active Reconnaissance, Basic Pentesting, Content Discovery, Metasploit, Nessus, OWASP Top Ten, Passive Reconnaissance, and Walking an Application.●Completed Foundations of Operationalizing MITRE ATTACK, Cloud Computing, Splunk & OSINT●Microsoft Cybersecurity Stack: Advanced Identity and Endpoint Protection.

●DUTY (Service Management)•Assigning tasks/tickets to technicians throughout each work day that are based on SLAs, technician availability, and the technician's skills.•Managed external service providers(Vendors)•Provided reporting and metrics on performance of service for both IT & Business.•Established a knowledge based system of common problems and issues experienced.•Ensured timely follow up and status updates until issue is resolved•Ensured that performance meets the requirements of SLAs and OLAs.•Initial Categorization and classification of every call /incoming tickets.●DUTY (Information Security)•Handled 3 security controls (Kaspersky Lab , Cisco Umbrella & Portnox ) as part of security risk control.•Maintained up to date patching and execute security end-point remediations.●DUTY (End User Support)• Provided IT support for desktops, printers, peripherals and telephone systems•Configured, Troubleshooting ,installed and maintained software systems.

●PROJECTFinding the root causes of high increase of faults in Fiber To The Home (FTTH) , effects and providing solutions.