Key Achievements:Operations:-Oversee the efficient and seamless operation of all interpreting services, from client requests to interpreter deployment leading to 98+% fill rates.-Streamline and optimize operational processes, ensuring that we consistently meet high-quality service standards.-Develop and maintain robust quality control measures to deliver exceptional service to our clients.-Work collaboratively with the operations team to manage interpreter scheduling… Show more Key Achievements:Operations:-Oversee the efficient and seamless operation of all interpreting services, from client requests to interpreter deployment leading to 98+% fill rates.-Streamline and optimize operational processes, ensuring that we consistently meet high-quality service standards.-Develop and maintain robust quality control measures to deliver exceptional service to our clients.-Work collaboratively with the operations team to manage interpreter scheduling, resource allocation, and project coordination.Sales:-Develop and execute a comprehensive sales strategy to drive revenue growth and expand our client base to grow by 4.8x over 5 years.-Build and maintain strong client relationships, identifying new opportunities for business development and partnerships.Growth:-Drive the company's growth by identifying and pursuing opportunities for expansion in existing and new markets.-Lead recruitment efforts to attract, retain, and develop top talent within the organization to fuel outstanding fill rates.-Develop and maintain relationships with industry partners, associations, and stakeholders to enhance the company's reputation and reach. Show less

Quickly adapt to high context situations with little to no background information while providing communication access to ASL and English users.Provide accurate timely interpretation.Manage personal schedule.Phone etiquette.

Providing communication access for university students and faculty.University level lexical interpretation.Various levels of ASL & English interpreting freshmen to doctorates.