Simon Sheldon Email & Phone Number

Derby, GB

Derby, England, United Kingdom

Nottingham, England, United Kingdom

Managed a team of 2nd and 3rd Line Service Desk Engineers for Air IT Ltd., one of the largest MSP’s in the East Midlands. My team consisted of 12 staff split between 2nd and 3rd Line Service Desk Engineers. I managed the engineer’s day to day activities, managed escalations from customers and Air IT Management and the Account Management team.I mentored and.

Directed/Managed Service Desk and 1st/2nd Line IT Support engineers. Conducted staff recruitment, training and appraisals. Established service levels with the business and ensured they were maintained using reporting. Annual IT Budget preparation. Advised on security and overall IT strategy. License management and purchasing (Microsoft EA, Adobe CCfT.

Nottingham, United Kingdom

Established the first helpdesk system along with formalized asset inventory, software inventory and support options to the business. Managed a team of IT support engineers spread across the 16 or so Gleeds UK Offices. Reported and communicated to the business on IT issues and new systems. Staff administration including training, appraisals and recruitment..

Nottingham, United Kingdom

At the end of contract with Gleeds was offered a full-time job in their new IT division (internal support only) Gleeds Technology Ltd. (GTL). Continued to support Novell Intranetware servers, the network infrastructure and Windows desktop computers. The support provision within GTL/Gleeds was unstructured and ad-hoc. The role also involved doing.

Derby, United Kingdom

After leaving Applied became an IT contractor. First contract was as an IT Engineer for Gleeds –upgrading their Novell Netware 3.x servers and systems to Novell Intranetware and Novell Groupwise email system as well as upgrading old Windows PC’s to the latest version in their 16 offices. This involved managing the project and my time as well as training.

Worked for this IT Reseller as an IT Engineer, visiting customer sites (across the UK) and installing and troubleshooting Novell Netware systems and Windows desktop and laptop computers. Whilst at AMS studied for the Novell Intranetware CNE certification.

Derby, United Kingdom

1st Line Helpdesk support engineer initially and then moved up to the 2nd Line/Infrastructure team where I was involved in infrastructure and server management. Supporting Windows NT, Novell Netware 3.x and Novell Groupwise email systems.

Derby, United Kingdom

Worked in the Revenue Accounts department of British Midland Airways. Various roles from Junior up to Senior Managers Assistant. Duties included costing tickets, checking billing, invoicing information, and acting as stand in Staff Supervisor for holiday/sick cover.