Led the UX design team responsible for the Oracle Commerce platform storefront. Redesigned the entire storefront to be a mobile-first, responsive offering utilizing modern ecommerce best practices, with features to support both B2C and B2B commerce. Also led the creation of a new ecommerce offering that filled a critical gap in the Oracle Commerce portfolio.

When I started in this position (at MICROS Systems, Inc., which was acquired by Oracle), I was responsible for the user experience of the Open Commerce Platform (OCP) ecommerce reference storefront, as well as the OCP Site Manager administrative tool. However I expanded my responsibilities, and I eventually lead UX design for all of our group’s ecommerce administrative tools (order management system, order broker, fraud detection). I led two redesigns of the ecommerce reference storefront (an adaptive version and a responsive version). I also led the UX design for our first ecommerce app (iOS and Android), proposing and implementing some innovative app-specific features. Additionally, I led UX design in the creation of a brand new administrative product. I oversaw both UX and creative design, as well as user research efforts (e.g., contextual inquiry, persona creation, usability testing). I was responsible for all aspects of product design and accessibility, as well as all aspects of usability testing (e.g., recruiting, test creation, prototype creation, test moderation, and results analysis). Additionally, I transitioned our team’s work from a waterfall process to an Agile methodology, working with a cross-functional development team comprised of colleagues throughout the world.

Designed B2C and B2B websites for clients including Fortune 500 companies (Goodyear, Whirlpool), and other well-known brands (Cabela’s, Express, Panasonic, True Value, Vera Bradley). Worked with clients to develop business and functional requirements, and then delivered best-in-class websites as part of cross-disciplinary teams (Creative, Web Development, Engineering, QA, Program/Project Management).• Led a team of 6 internal user experience designers in a collaborative effort with the Cabela’s Customer Experience team to redesign Cabelas.com• Led UX design for the Vera Bradley Japan site launch, collaborating with a domestic-based client and a Japan-based design agency• Conducted card sort analysis with end-user data to develop site taxonomies for the True Value and bebe B2C sites• Developed and conducted client training for the Open Commerce Platform ecommerce administrative tool

• Led a team of talented UX designers who assessed our ecommerce clients’ business needs, identified opportunities to better connect with their customers, and used this information to design world-class ecommerce websites• Responsible for resourcing, issue resolution, team mentorship and professional development, in addition to my own UX projects

• Conducted user research for key clients (Home Depot, The Occasions Group), to inform the creation of unique user experience flows within their ecommerce websites• Worked with a family of 14 brands to create a single ecommerce platform that could serve all brands with minimal (creative) deviation between brands. Led requirements gathering and prioritization with representatives from each brand. Also led the design team that delivered the finished product. • Designed new ecommerce websites and enhancements to existing websites for medium-size retailers, as well as large, national brands (Lumber Liquidators)

Designed user interaction for high-end legal, news, and business web applications. Led UX design work for both domestic and international products with team members from around the world.• Led multidisciplinary team responsible for UX design in re-launch of a domestic flagship web application with $140M in annual net revenue. Led storyboarding, UX design, and usability testing efforts. Developed project schedules and ensured adherence to deadlines. • Responsible for UX design for initial release of a new flagship web application in Australian market. Worked with multidisciplinary team located in Australia, England, Germany, India, and the United States throughout the product development process.• Led UX design for a new web-based application using agile (Scrum) development processes, closely collaborating with user experience and engineering resources.• Created usability testing plans, conducted testing, and coordinated testing with vendors. • Developed detailed user interaction specifications.

Responsible for all formal usability testing for a high-end CAD/CAM/CAE software product. Ran and managed a state-of-the-art usability lab.• Developed usability testing plans for new functionality/concepts. Conducted usability tests with customers in an in-house testing facility, and with international users in Tokyo, Japan.• Produced and delivered written and verbal presentations of usability testing results

Responsible for designing the user interface for high-end computer-aided manufacturing software. Led UI design for a development team located in Ohio, Minnesota, Oregon, and Germany.• Worked to produce a next-generation software user interface for a company with $452M in annual revenue and produced detailed user interaction specification documents.• Conducted user-centered re-design of User Interaction Planning Group internal web site.