Director Of Account Management
CurrentIn 2023, our team surpassed iARR targets for both products, with one product 178% of 2023 target (105% YOY increase) and the other 121% to target and 54% YOY growth. Working B2B + C, our team is responsible for expansion, upsell, cross sell, and retention efforts. We engage with decision makers and users to ensure they are hitting desired outcomes with our products.Key projects include: restructuring team into blended product coverage and territories, developing and launching exit interviews, establishing repeatable processes for renewals, integrating product usage data into CRM to inform engagement prioritization, developing risk mitigation playbooks, and more.