Simon Stewart Email & Phone Number

Uk

Field Based

• Strong leadership skills supported by a 'can do attitude' have proven to deliver exceptional results. Successfully coaching and developing team members and colleagues around me for personal growth and striving towards achieving business objectives. • Presenting and training from team members up to board level.• Implementing and successfully delivering the deployment and training programme of a world-class technology solution. Create action plans post Go Live for success• Building relationships with managers and teams to gain and maintain buy-in for the change programme and support them throughout the implementation programme• Coordinate delivery and conduct on-site training of programme on Go Live day• Responsible for outlets opening and closing successfully on Go Live day• Coaching and mentoring managers to ensure all business benefits are achieved• Conducting additional off-site coaching sessions for district champions• An impeccable record of coaching and developing team members to drive business success. A mentor, a coach a go-to person within highly competitive and fast-moving retail/leisure sector.

Durham, United Kingdom

• Provide leadership and management to the business. Full responsibility for day-to-day running of the various departments in a busy country hotel.• restaurant (100 covers) with lounge bar and function rooms catering for conferences, weddings, and special events (for up to 200) with 32 guest rooms.• Responsible for growing the business and meeting growth targets through sales. whilst balancing budgets full P&L, Planning and running events to deadlines. • Co-ordinate finance and banking cash handling, health and safety, security measures and dealing with all aspects relating to customer services.• Year on year growth, despite challenging trading times Development and improvement of customer service standards.• Ensuring compliance with Health and Safety Procedures Implementation of training and development plan for team members on first aid & fire safety. • Organized and implemented inventory Initiated timely purchase ordering system to reduce costs and improve standards. • Maintained and enhanced new business relationships with customers and clients through networking and external marketing activities.• Improved return and new business through recommendation and referrals.• Delivered various successful charity events Developed links with Local Authorities and community groups.

North East

• Team leader carrying out several types of installations on residential homes, new builds and industrial property throughout the north of England. Setting up equipment ready for installations using ladders with restraints and scaffolding when required.• Using industrial insulation machinery, pumps, blowers and heavy duty drills, also working at heights with safety harnesses.• Provided safety kits to all construction personnel, which complied following strict Health and Safety for the job site.

• Responsible for 12 cosmetic concession counter teams across the Northeast and Cumbria area.• Managing time between various stores Training and developing teams on new product launches, also recruiting new team members.• Collaborated with department managers to achieve set sales targets, maximize brand awareness through marketing and merchandising expanding customer relationships and product promotions.• Developed comparison tables of products and services by researching product pricing, ratings and performance• Presenting marketing presentations to executive decision makers.• Maximized revenues by implementing creative sales training techniques. Using a variety of inventory and Epos systems.• Completed performance reviews each quarter, offering praise and recommendations for improvement.

North East England

• Duty Manager responsible for delivering great customer experience.• Hands on monitoring both FOH and BOH during business hours, redeploying teams when necessary to re-quired areas, also stepping in when required.• During busy periods focusing on customers requiring to be acknowledged, greeted, seated and served.• All to set deadlines ensuring optimum turn round of tables to achieve maxim profit.• Constantly monitoring P&L Use of forecasting systems to help achieve minimum wastage in stock, utilizing flexible team wages to exceed target and growth.• Conducted weekly stock inventories working with MICROS Epos systems and Complete profit and loss per-formance reports. Scheduled and led weekly restaurant meetings for all team members.• Following company policy and procedures regarding security. Remaining actively alert to potential threats whilst dealing with cash and card banking.• Encouraging, training and coaching the teams FOH and BOH following company standards on POS system and key customer service tactics. maximize brand sales and deliver excellent customer service. Developing them to be able to achieve set sales targets.

Newcastle Upon Tyne, United Kingdom

• Commissioned new night club and hotel, including recruitment and training, obtaining new premises license. Marketing and developing the business.• Training and coaching teams to achieve targets and to maximize potential profit during short windows of opportunity.• Working with the security teams in correct controlling of the capacity to ensure accommodation of optimum guest numbers whilst providing a great experience and encouraging them to return.• Working alongside bar teams to promote speed and efficiency in service without losing focus on the cus-tomer experience.• Conducted weekly stock inventories working with ZONAL Epos systems and Complete profit and loss per-formance reports.

Tyne & Wear

95 - 03 Manager & licensee • Manager of several night clubs and theme bars. Lead training and development of team in preparation for promotion into other positions.• Training and coaching teams to achieve targets and to maximize potential profit during short windows of opportunity.• Supervised a teams of security personnel in correct controlling of the capacity to ensure accommodation of optimum guest numbers whilst providing a great experience and encouraging them to return.• Working alongside bar teams to promote speed and efficiency in service without losing focus on the customer experience. Effectively and calmly resolved situations with intoxicated guests.• Conducted weekly stock inventories working with Epos systems and Complete profit and loss performance reports.92 - 95 barman and bar supervisor • Continually provided exceptional service to customers by being friendly, knowledgeable.• Set up bar for operation, obtained cash float and stocked the service bar.• Received and unloaded incoming sock deliveries Set up storeroom and work areas to allow easy access to stock items.