Simon Tierney Email & Phone Number

Tranmere, Sa, Au

Developed business plan and co-founded Bounceinc, the world's best trampoline and adventure park brand now operating across Australia, South Africa, Thailand, Singapore, and the Middle East. Chairman from 2018 - 2023 during a period of high growth in Australia.www.bounceinc.com.au

Sydney

Daily IQ DeliveryRole: Project DirectorAugust 2016 - March 2017~$30m project over two years applying Scrum (agile) delivery approachLeading implementation of a new customer-facing web portal for CBA's business clients, a world first initiative delivering insights directly to clients utilising the bank's Big Data capabilities.Head of Business IntelligenceOctober 2013 to June 2016~$150m portfolio of BI delivery. Lead a team of 130-150 staff with accountability for all delivery across the BI domain at CBA. Included personally leading the "Best In Class Data (BICD)" project, an $80m project over three years to implementation of a new Group Data Warehouse and Business Intelligence capability for the CBA.Global Liquidity & Funding Risk (GLFR) Project~$30m project over three years applying Scrum (agile) delivery approachRole: Program Manager Jan 2011 - Mar 2012, Project Director Apr 2012 - Sep 2013Leading delivery of a new Balance Sheet Risk Management solution to enable CBA to comply with the Basel 3 liquidity requirements.

Led a number of large business intelligence / data warehousing initiatives with a focus on a major compliance (regulatory reporting) solution and MIS reporting for Westpac's new online portal.Built the IT team and successfully went live with the first two releases of Westpac's new regulatory reporting solution in 2010, the first initiative to implement part of Westpac's new Enterprise Data Warehouse.

Establishment of best practice CRM processes & analytical architecture used to manage subscriber churn reduction and early-tenure risk

Defined and delivered a transformation of business & IT customer access architecture with a total annual benefit > $12mOwned strategy, business architecture & roadmap, promoted vision for technology architecture, secured funding through multiple executive forum presentationsLed a major programme to upgrade and improve Telstra’s primary access points to:o Drive cost reduction through self-service o Improve the customer experience on inbound contact via IVR/ CTI, including leadership in launching one of the world’s best speech recognition platformso Simplify the inbound customer access points through consolidationConceived, architected and delivered a corporate multi-channel customer feedback solution that is now the standard for customer impact measurement across Telstra.

Established and led a team of programme managers to define standard architecture (business and IT) for CRM and data warehousing and implement cross-country programmes to deploy the target architecture.Defined and managed budget of €15-20m per annum & team of 15-20 permanent + 20-25 contractors/ consultantsLed a team of programme and project managers to work with nine European country operations to o understand local needs and identify world-leading CRM solutions for eacho define a multi-year business and IT roadmap and budget for each country that meets the Group’s target architectureo define common, re-usable architectural components and resourcing models where appropriateo drive roadmap to completionScope included Campaign Management, Segmentation, Data Warehousing/ Data Marts/ Analytics/ Reporting and multi-country Peoplesoft/Oracle CRM roll-out

Managed teams defining and delivering strategic initiatives with several of the world's largest companies including Verizon, T-Mobile, Vodafone and Sun Microsystems. Mix of IT and business architecture and delivery with a focus on CRM, customer value management and contact centre strategy and operations.