⭕️ Oversees and manages all academic aspects of the organization, ensuring high-quality education and student success;⭕️ Develops and implements innovative curriculum and teaching methodologies;⭕️ Recruits, trains, and mentors a team of dedicated educators;⭕️ Collaborates with stakeholders to achieve organizational goals and objectives;⭕️ Fosters a positive and supportive learning environment for students;

⭕️ Teaching and implementing Communicative English, Academic English and Business English through online and offline classes;⭕️ Designing and personalizing curriculum based on fixed and personalized lesson plans.⭕️ Having 80+ students studying different courses after a year running, including 10+ group classes and 40+ one-on-one classes.⭕️ Having 75% of the students renews another 3-month course.⭕️ On the way to establishing an English hub for learners who are seeking an English-speaking environment.

⭕ Collaborating with Hong Bang International University on offering the Essential IELTS course to 350 students to guarantee they achieve IELTS 5.5; ⭕ Designing, managing, and delivering the engaging and effective IELTS course, and conducting training sessions for the Teacher team for better determination;⭕ Monthly operating and controlling the quality after every term to ensure Teachers and Students’ performance;⭕ Recruiting, managing, and observing Student Advisors’ performance in service and academic tasks to ensure 80%+ of Students’ attendance;⭕ Facilitating the English Zone with academic and non-academic activities like DIY Card Making, Canvas Painting, IELTS Mock Test, etc. to encourage a positive and inclusive learning environment that fosters students' confidence and language skills;

⭕️ Orienting secondary students (12-15 years old) to develop and engage their passion for debating skills.⭕️ Continuously gaining and updating lesson plans with trending topics and topical arguments followed by school’s orientation and students’ preferences.⭕️ Expanding students' knowledge of arguing and negotiating skills in areas such as society, technology, entertainment, and domestics.⭕️ Organizing weekly and monthly events for students to compete with each other, and selected top performers for organizational and national competitions.📖 Topics conducted:🟢 Money and relationships🟢 Kids help with chores🟢 Robots replacing human workers🟢 Physical and mental nourishment🟢 Fear is always fearful🟢 Children playing games

⭕️ Researching, planning, and conducting Academic/IELTS classes for students studying at VTC depending on their academic year and levels.⭕️ Evaluating and testing the students before, during, and after the course to send the results to VTC.⭕️ Helping demotivated students to get back on track and to make them feel enjoyed learning the English language.

⭕️ Escorting a group of 18 U18 students to EF New York to experience the multicultural environment, upgrade their English language, and expand relationships.⭕️ Collaborating with the Local Team to plan and execute activities that matched students' interests with on-campus activities (canvas painting, bingo night, pancake making and prom night) and off-campus activities (Times Square, Top of the Rock, Six Flags, Woodbury Commons and Harvard University).⭕️ Maintaining harmony among students and ensuring their safety (preventing one student from being scammed by ingenuine mascots at Times Square).⭕️ Serving as the contact point among EF Vietnam, EF New York, students, and parents, keeping everyone updated on the children's status and activities.

⭕️ Recruiting, coordinating and supervising the Teaching Assistant team ;⭕️ Offering administrative support to other teams when needed;⭕️ Ensuring Teaching Centre's young learners are properly supervised at all times;⭕️ Supporting other teams in ensuring safeguarding for students to study safely;⭕️ Offering training sessions to Teaching Assistants and evaluating performances;

🔴 Operations:⭕️ Assisting the Director in rebuilding the company's main course and developing other courses by successfully researching curriculums from Cambridge, Macmillan and Oxford, with testing and evaluating systems.⭕️ Renovating the operations structure with a better and more practical version, including booking systems, level charts, and procedures.⭕️ Re-designing the CIP with synchronized sales kits and materials.🔴 Academic:⭕️ Recruiting, interviewing, training, and managing a team of 20+ Teachers and Academic Coaches.⭕️ Teaching classes when required and conducting interactive activities for students' engagement.⭕️ Conducting Placement Tests, Orientations, & Checkpoints to track students’ progress.⭕️ Supporting Sales and Marketing teams to generate 300+ leads from universities and companies.⭕️ Running 3-month English classes for employees to improve communication skills.

⭕️ Managing Teachers' and Social Assistants’ workflow;⭕️ Conducting Oral tests, Mid-term sessions, and Final tests to evaluate student's progress;⭕️ Teaching classes and organizing some activities and workshops;⭕️ Re-designing logo, slogan, and classrooms to attract customers and differentiate from other centers;⭕️ Running English classes for employees to improve their communication skills;⭕️ Supporting Sales and Marketing teams through offline events at universities;

⭕️ Taught required classes using various techniques, such as CCQs and eliciting, to engage students and keep them motivated to learn.⭕️ Performing outstanding customer service by taking care of students (80%+ from the student list) to ensure their good study habits and progress achievement is over 80%;⭕️ Successfully resolving student objections and providing advice and recommendations on how to improve their study habits.⭕️ Coaching, training and engaging more than 20 new members to quickly get up to speed in their new roles.⭕️ Establishing and managing the campus's Facebook fan page, which grew to over 1,000 followers in under 6 months.⭕️ Designing simple posters and promoting more than 30 events.⭕️ Running well clubs (E-zone club and Speaking club), PowerPoint workshop and events (Olympico 7/2017, Halloween Party 10/2017, Welcome back party 2/2018, and Teacher’s Day 11/2018);🏆 Achievements: 🟢 Certificate of Excellent Performance in August 2017🟢 Certificate of Innovation Award in 2018

⭕️ Teaching more than 60 pharmacists to deliver sales and consulting processes;⭕️ Successfully helping all pharmacists gain revenues 30% more after the courses.⭕️ Researching and designing materials about medical and pharmaceutical, with good lesson planning preparations;⭕️ Supporting the pharmacists to successfully deal with complaints in English;

⭕️ Teaching Cambridge curriculums to Movers, Flyers, KET, PET students;⭕️ Organizing & being the show host for social activities successfully (The Golden Bell, The Voice Kids Let’s Go, Movie Club and Closing Ceremony);⭕️ Improving class testing scores by employing new & creative lesson plans;⭕️ Interpreting for native teachers to parents in parental meetings;

⭕️ Supporting American students to explore Vietnamese culture, history and learning Vietnamese language;⭕️ Being with American students to do charity in rural areas;

⭕️ Communicating and ordering with local and foreign customers;⭕️ Managing staff effectively and friendly in shifts;⭕️ Being awarded as ‘The Best Staff of 2013’;