Simon Vannuccini Email & Phone Number

Melbourne, Vic, Au

Aintree

Volunteer for the VIC State Emergency Services.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Key Responsibilities • Set and directly contribute to the Optus account team’s win strategy on each opportunity and, identify and assemble the appropriate resources and translate this into a winning execution plan. • Lead virtual teams from across the business (internal and external) to develop winning end-to-end business solutions including; technical, service, legal, commercial and capital expenditure components. • Manage the production of project business cases for SLT approval and ensure all project and commercial risks are managed appropriately • Oversee the production of compelling, customer-centric proposal documents that convey the value being added. • Negotiate complex commercial agreements

Melbourne, Australia

In this role, I managed Customer Operations Executives across Melbourne, Adelaide and Perth. The key responsibility of this role was managing the daily operational requirements to service our enterprise, mid-market and government customers. Reporting, statistics and account management are critical elements of the role to ensure KPIs are met and billing is accurate against provisioning. Products managed include mobile, fixed and data.The other criitical aspect of this role is to lead and develop staff to meet targets and for personal growth and development.Whilst in this role, I successfully implemented many strategies to lift productivity, reduce manual handling by implementing various automated solutions and lead the team consistently to achieve targets.I was also the recipient of the Integrity award presented at the recent Optus Gala Awards.

Melbourne, Australia

The role was critical to ensure key delivery of various functions within the consumer and small and medium business sector of Optus. The functions that I managed in this role consisted of:- Insolvency - Deceased Estate, bankruptcies and liquidation- Dishonours - dishonoured payments- Mobile Unbilled - Tracking high and irregular mobile usage- High Risk - investigation of fraud and risk triggers- Mobile roaming - Reporting on and identifying risk and fraud patterns - Mobile collections process - Managing mobile collection business rules for controlling customer payments- Reporting - Delivering various reports to senior management critical to assisting in strategy and growth planning

Melbourne

Responsible for the direct management of customer service representations in the inbound and outbound collections service desks for Consumer and Small Medium Business.Key responsibilities included:- Managing up to 15 representatives- Yearly performance reviews- Coach and training in areas of performance and development- Reporting KPIs and monthly reporting to management- Involvement in strategy and workflow- Setting role objectives and monitoring of performance