Simon Wilkins Email & Phone Number

Mullion, GB

Redruth, Cornwall, GB

• IT Services & Security Manager for Multi-Site Operations in the South WestOverseeing IT services and security platforms across multiple locations, focusing on technical project management, infrastructure development.
• IT & Security Policies: Created comprehensive IT and security policies, documentation, and asset management processes.
• Compliance & Security: Managed PCI compliance, including monthly scan remediations; delivered ongoing security awareness training.
• Security & Network Solutions: Deployed a multi-site EDR firewall, antivirus, and Wi-Fi solution; implemented MFA systems for enhanced security.
• Infrastructure & Network Management: Managed Cisco and Dell networking stacks; integrated IT systems across remote sites.
• Endpoint & Device Management: Implemented endpoint security controls, SEIM, and mobile device management (Intune).

• Led the second and third-line support team, providing infrastructure support for the Hotel Perfect package, client systems, and networks. Designed and implemented the Hotel Perfect Cloud SaaS platform using Microsoft.
• Hotel Perfect Cloud: Developed and implemented the cloud platform
• Hotel Perfect Traditional: Oversaw infrastructure setup and installations for on-premises solutions.
• Client Networks: Managed network installations, development, migrations, and ongoing support.
• Communications Systems: Led Exchange/Exchange Online installations, migrations, and support.
• Technical Proposals: Prepared proposals and quotes for bespoke IT solutions tailored to client needs.

Port Washington, New York, US

Worked as part of a distributed UK team providing remote IT support across the EMEA region, with key responsibility for the smooth running and maintenance of all IT infrastructure at the Redruth site.This role enhanced my adaptability within IT, exposing me to the fundamentals of large-scale IT organisation and structure. I provided remote support to a.

Leidschendam, South Holland, NL

Complete support of a user base in excess of 250 for a marine drilling company that operates globally 24/7.Providing support to the network and infrastructure both in the main offices, satellite offices and rigs (operational or non operational).This role required adaptability, both proactive and reactive support techniques, the ability to analyse.