IT Services & Security Manager for Multi-Site Operations in the South WestOverseeing IT services and security platforms across multiple locations, focusing on technical project management, infrastructure development, and system optimisation.• IT & Security Policies: Created comprehensive IT and security policies, documentation, and asset management processes.• Compliance & Security: Managed PCI compliance, including monthly scan remediations; delivered ongoing security awareness training.• Security & Network Solutions: Deployed a multi-site EDR firewall, antivirus, and Wi-Fi solution; implemented MFA systems for enhanced security.• Infrastructure & Network Management: Managed Cisco and Dell networking stacks; integrated IT systems across remote sites.• Endpoint & Device Management: Implemented endpoint security controls, SEIM, and mobile device management (Intune).• Connectivity & Communications: Managed contracts for connectivity, printing, and telephony; oversaw the deployment of a new VOIP system.• Server & Cloud Migrations:- Migrated from SBS Server to Windows Server Datacentre and Exchange.- Transitioned from Exchange to Microsoft 365 / Exchange Online.- Upgraded from SharePoint Foundation to SharePoint Online.• System Virtualisation: Virtualised all systems within a high-availability cluster.• Project Planning & Proposals: Developed technical specifications and proposals for new IT projects, ensuring alignment with business objectives.Experienced in delivering robust IT solutions and managing complex IT environments, ensuring reliable, secure, and scalable operations across all sites.

Led the second and third-line support team, providing infrastructure support for the Hotel Perfect package, client systems, and networks. Designed and implemented the Hotel Perfect Cloud SaaS platform using Microsoft Remote Application technologies, enabling deployment anywhere and transitioning the software to a subscription-based model.•Hotel Perfect Cloud: Developed and implemented the cloud platform•Hotel Perfect Traditional: Oversaw infrastructure setup and installations for on-premises solutions.•Client Networks: Managed network installations, development, migrations, and ongoing support.•Communications Systems: Led Exchange/Exchange Online installations, migrations, and support.•Technical Proposals: Prepared proposals and quotes for bespoke IT solutions tailored to client needs.•Technical Documentation: Created documentation covering system functionality and architecture.•EPoS Systems: Handled installations, upgrades, and support for EPoS systems.Coordinated with third-party software and hardware vendors to ensure seamless system integration for Hotel Perfect clients, optimising their technology environments.

Worked as part of a distributed UK team providing remote IT support across the EMEA region, with key responsibility for the smooth running and maintenance of all IT infrastructure at the Redruth site.This role enhanced my adaptability within IT, exposing me to the fundamentals of large-scale IT organisation and structure. I provided remote support to a sizable user base across the UK and EMEA, ensuring compliance with set SLAs while managing on-site maintenance at Redruth and contributing to ongoing regional and global project

Complete support of a user base in excess of 250 for a marine drilling company that operates globally 24/7.Providing support to the network and infrastructure both in the main offices, satellite offices and rigs (operational or non operational).This role required adaptability, both proactive and reactive support techniques, the ability to analyse information and to communicate clearly - skills which were continuously developed throughout the employment.