Simon Gordon Email & Phone Number

Lunenburg, NS, CA

Lunenburg, Nova Scotia, Canada

• Supporting the launch and growth of several brands in the technology and education spaces through effective consulting.
• Creating and delivering high-impact presentations and pitches to prospective clients, showcasing the value of our consulting services and generating new business opportunities.
• Conducting in-depth market research and analysis to identify key industry trends and emerging opportunities, while leveraging this information to develop innovative customer focused solutions for our clients.

Waterloo, Ontario, Canada

• Led the relaunch of the Educare Services' brand while building a new product line of international tutoring services.
• Created a go-to-market strategy for delivering educational support services for international students who are looking to, or are already, studying in Canada at the secondary and post-secondary levels.
• Developed and implemented a full cycle selection, recruitment, and onboard system for hiring high-quality educators.
• Established a professional development program for educators and education consultants to ensure staff was consistently delivering top quality services to our students.

• Built, managed and grew relationships with key enterprise-level stakeholders within Canada’s largest school district to drive student and teacher adoption of Paper’s tutoring platform.
• Developed and lead the customer success go-to-market strategy for Toronto by project managing a cross-functional team of customer marketing, account management and customer onboarding.
• Presented data driven, insightful analysis of our client’s performance during account reviews, strategy planning sessions and in person touch points.
• Advocated internally for process and product changes to better serve the needs of customers across the company’s entire book of business.

Toronto, Ontario, Canada

• Managed a book of 106 universities with a focus on obtaining renewals while improving customer health and maturity
• Prospected, demoed and closing referrals, product upsells and enterprise level deals with cross-functional support
• Supported team members through the delivery of technical training, coaching and pipeline reviews
• Nominated by peers for multiple company awards including Customer Success MVP 2022

Canada

• Provided support to e-commerce merchants via phone, email, and live chat while building positive brand perceptions
• Consulted with merchants on how to increase sales conversions, improve efficiency and generate a higher profit margin while cross-selling services
• Maintained above a 95% customer satisfaction score on all communications channels with customers frequently praising my product knowledge, patience and ability to provide individualized solutions.

Halifax, Nova Scotia, Canada

• Led five to six branches in servicing, maintaining and growing their small business client portfolio remotely
• Recommended products and services to address customer pain points while improving operational capacity and financial goals upon completing a thorough needs-analysis with the client
• Issued credit and invested customer funds while continually evaluating risk and potential return
• Consistently received positive NPS scores from customers and awards from peers related to my ability to uphold Scotiabank’s espoused values of respect, integrity, passion, and accountability.

Halifax, Nova Scotia, Canada

• Served as the initial point of contact for a pool of dedicated clients in relation to customer service requests primarily focusing on payroll functions within the Workforce Now software and Paytech mainframe
• Ensured efficient and effective case management of non-‘first call resolution’ cases which required mainframe programming, calculations, special reporting, or continued monitoring
• Created moments for improved customer loyalty through a personalized approach to the client’s service experience
• Provided support to team members in regards to both technical knowledge and “soft-skills”

Halifax, Canada Area

• Multiple Teaching Assistant/Lab Coordinator positions between the management and psychology departments.
• Developed and facilitated weekly labs in introductory business management concepts for 25-30 first year students
• Invigilated and marked examinations, assignments, and final term papers
• Provided extra help in terms of tutoring for struggling studentsCourses:MGMT 1281 - Introduction to Business Management - Prof. Steve Thomas, Prof. Paulette Skerrett, Dr. Kent WilliamsMGMT 2384 - Macro Organizational.

Halifax, Nova Scotia, Canada

• Provided operational and clerical assistance to the department with 50% of workload falling under the supervision of the HR Officer, OH&S & Wellness
• Processed all part-time faculty appointments and contracts via Banner and Crystal Reports
• Designed promotional and training materials to support department programing and operations as needed
• Served as a selection committee member for multiple inter-organizational departments, providing insight and hiring recommendations as required
• Evaluated jobs to establish appropriate compensation levels
• Assisted in the development of a Workplace Mental Health and Psychological Safety Strategy for faculty and staff

Halifax, Nova Scotia

• Building a grassroots movement to bring about systemic change to Nova Scotia’s mental health and addictions system
• Developing a team of post-secondary students to deliver mental health advocacy training in rural NS communities
• Creating digital media content (video, image, text) in order to build awareness and action
• Event organization and volunteer coordination for book signings, rallies, and round table discussionsLobbying government and administrative officials to build support from within the system

Halifax, Canada

• A six week fellowship with CBC in Halifax, working in Programming, and News and Current Affairs.Programming Department
• Developed and implemented a social media and promotional campaign for a national television program which resulted in a 100% increase in likes, retweets, and impressions
• Created video and photo content to support the national campaign
• Developed metrics and evaluative tools to assess the performance of the promotional campaignNews & Current Affairs
• Explored various mediums through which to tell my story as a caregiver of a loved one who has dementia, culminating in a radio piece
• Raised awareness for dementia patients and caregiver issues within the Nova Scotia health care system.

Halifax, Nova Scotia, Canada

• Developed a rehabilitation program centered around business skills and financial literacy for incarcerated women
• Created and facilitated weekly workshops within a women’s federal penitentiary
• Managed a team of ten students and twenty participants while building private and public connections throughout the Maritimes
• Navigated partnerships with key stakeholders such as Corrections Service Canada

Bachelor Of Commerce (B.Com.), Majors: Marketing, Hr Management & Industrial Relations, 4.23

Bachelor Of Arts (B.A.), Psychology, Minor: Economics, 4.23 (Faculty Of Arts Gold Medal)

Certificate In Human Resource Management, 4.23

Advanced Diploma, Music Theatre Performance

Advanced training in stage and commercial acting, singing, and dance, from Canada's top music theatre performance program