Simon Waite Email & Phone Number

London, United Kingdom

London, United Kingdom

Alderley Edge

Responsible for delivery of outplacement to global pharmaceuticals company, co-ordinating career consultants to provide tailored outplacement services to over 1000 individuals being displaced in major business restructure while managing and analysing service records.- Developed and successfully introduced analytics systems to forecast, track and record outplacement service usage by designing, preparing and maintaining spread sheets over eight separate business functions- Led a team of associate career coaches as a project co-ordinator, delegating tasks and responsibilities to coaches to maximise client uptake and ensure delivery of premium quality outplacement support services- Managed the communication and interaction with both internal and external stakeholders to deliver a seamless client service both on site with clients and remotely amongst the regional Penna offices- Provided professional and emotional support to distressed individuals going through a displacement process as part of a major organisational restructure

Manchester

Managed the day-to-day operations of a regional outplacement centre providing outplacement support and professional careers services to displaced personnel.- Liaised with corporate clients to co-ordinate the delivery of a portfolio of outplacement services, adjusting to meet client demands and deliver a high-quality bespoke career management service

Neston Region

Trained to become an Area Manager, in charge of overseeing the efficient operations of multiple retail stores- Worked to meet sales and productivity targets whilst completing the Store Management phase of training- Tasked with leading teams of between 3-8 people while in store, to optimise sales and ensure all necessary tasks were carried out daily- Responsible for completing weekly, monthly and quarterly paperwork- Oversaw the emergency removal from sale of any stock not meeting company standards- Dealt with customer complaints and ensured matters were resolved in timely and professional manner to maintain high customer perceptions of the company

Alderley Edge

Assisting in managing an Opportunities Centre for displaced personnel within a global pharmaceutical organisation, providing emotional and administration support- Combined integrity and quality standards to provide a professional, efficient and confidential service- Engaged with employees and built excellent working relationships- Enabled Penna, HR and senior managers within the organisation to track service usage by preparing spreadsheets, keeping a record of client attendance and status

Greyhound Retail Park, Chester

Provided friendly and professional service to customers to maintain a high standard of customer appreciation in a busy store.- Advised customers on potential purchases, detailing any additional information or products they may be interested in- Processed transactions and refunds- Co-ordinated the recall of all unsold sale merchandise with another colleague, ensuring that stock was grouped correctly and processed accurately

Master Of Science (Msc), Business Analysis And Strategic Management, Merit

Bachelor Of Science (Bsc), Geography, 2:1

Activities and Societies: University of Bristol Rugby Club - Member 2009-2011Dissertation topic: "Virtual Reality: Exploring the affective.

A Level, Government And Politics, Geography, French

Activities and Societies: Head Boy 2008-2009