Simon W. Email & Phone Number

Remote First, Us

Leading the Customer Experience organization which includes Customer Care, Partner Management, Sales Engineering and Content Strategy.Business organization's AI lead.

Remote First, Us

Led the Customer Care teams worldwide for Circle.

Charleston, South Carolina, Us

On the advisory board helping to further platform adoption.

Indianapolis, Indiana, Us

Stoke On Trent, Staffordshire, Gb

Mentoring students as they prepare to enter the workforce for the first time.

San Francisco, California, Us

Proudly led the Customer Experience Services and Operations Engineering teams worldwide.

Led a team of 700+ people and was responsible for global technical operations supporting Facebook's platforms and services*. The organization consisted of several different functions that delivered public facing service at scale and also provided internal engineering support for product launches and ongoing operations. Enterprise Operations : The team provided 24/7 global support to customers on Facebook's enterprise solution "Workplace" and WhatsApp Business. The Workplace platform was a full collaboration suite for businesses. The customers ranged from education, non profits, startups and Fortune 500 brands, including Walmart, Nestle, Vodafone and RBS to name a few.Developer Operations : The team performed reviews of 10,000's of applications a month and focused on Facebook's public facing APIs. The group also provided detection and enforcement of the entire ecosystem and managed escalations.Audience Network Traffic Investigations : The team monitored and performed investigations on the use and integration of the Facebook ads platform known as Audience Network.Global Support Engineering: The team managed and delivered technical solutions to the various ecosystem's who used Facebook's products and/or services. This included incident management, technical issue resolution, bug management and professional services. All team members had completed engineering boot camp when hired into Facebook and were accomplished software engineers and network engineers.Digital Rights Operations: The team provided global support to people, businesses, rights holders and government bodies. Specifically related to Intellectual property, copyright and regulatory matters. * Facebook, Messenger, WhatsApp, Workplace, Instagram, Oculus, Internet.org

Responsible for global technical operations serving business and enterprises worldwide. Focused on public support services and operations to the developer ecosystem and telecommunications industry.During this time I also oversaw the Risk & Payments operations at Facebook which provided public customer care and back office support, including fraud detection for our payments infrastructure.An important special project which I led was for the Social Good product team. I was asked to be the single threaded owner (STO) for a broad set of teams across Facebook to build and run the operations to support Crisis Response, Health and Charitable Giving. These were highly complex execution models which had real-world impact to people in times of distress and need. The effort has been very successful and for charitable giving alone resulted in over $1b raised in funds for good causes on the platform.

Responsible for developer operations and technical support worldwide. Focused on the public APIs across the Facebook portfolio of products and services and serving 1m+ developers.During this time I led teams through the largest app developer migration in Facebook's history. Which was a highly complex and time sensitive initiative.

Led an international engineering team who provided public facing support to app developers worldwide. Responsibilities were focused on rebuilding the support model and overall operational execution to the global developer community. This resulted in a significant improvement in overall platform NPS.

San Francisco, California, Us

Reporting to the Head of Digital Entertainment I was responsible for building the Dolby Developer Program from scratch. This was a brand new initiative from the eMedia business group to engage and promote Dolby technologies to application developers. Key aspects during this time of my position included:- Created and executed on the strategy for releasing the company's first Developer Relations program (full public deployment was within 6 months)- Established the first responsive web strategy in the company's history for the program- Helped to drive a set of API that application developers could leverage in their mobile apps- Built out the marketing and communication plan for outreach- Established developer relations partnerships with Amazon, Microsoft and the community- Public speaking and establishing sponsorship opportunities for Dolby

New York, Us

I was a member of the leadership team tasked with establishing and growing a new third party apps business for Barnes & Noble Digital. Specifically I was responsible for the strategy and business plan for the following:- Third Party Developer Program- Software Services and Tools (SDK)- Applications Quality Assurance & Analytics- Vendor Management and Financials- Developer Technical Support (DTS)- NOOK® AppStore Ingestion and Operations- Developer Web Infrastructure & ChannelsThe teams, within my organisation, supported the NOOK Color™ and NOOK Tablet™ Android eReaders. These are the primary platforms used by millions of customers purchasing apps across the United States which includes our 700+ retail stores and 600+ college bookstores.My group ensured that third party developers are able to create or port their traditional applications or deliver enhanced eBooks as apps to our approved eReader product line and our online presence called BN.com. In addition the team owns the content delivery, QA and publication to the AppStore.Since we officially launched the AppStore, in late April 2011, the group achieved multimillion dollar revenues and provided the capability to transact and manage thousands of applications from third party software companies and brand partners.

Minato-Ku, Tokyo,, Jp

Reporting to the VP of Services & Marketplace I was globally responsible for evolving the strategy, road map and delivery of the Sony Ericsson Developer Program. During this time the company transitioned from proprietary platforms to Smartphone with Android Operating Systems. The departments and functions in this Organization included:- Developer Relations- Developer Web Infrastructure and Services- Device Management- Business Development- Developer Tools (SDK) and Services- Social Media Outreach- Developer Marketing- Preload/Embedded App Support- Operator/Carrier Support- Developer Events- Developer Technical Services (DTS)The department was also was at the forefront of delivering and executing the plan for third party content onto the first Playstation® Certified device alongside our parent company Sony. This was a World first and was the forerunner for the PlayStation Suite initiative from Sony Corporation.We also implemented several high value and market leading initiates to further drive adoption of Sony Ericsson Android products into developer communities and carriers. Not least of these was us being first to market in the opening up of key technologies and enablers around the bootloader.

Chicago, Illinois, Us

I was responsible for the strategy, planning and operations of the Developer Technical Services group.The group was the primary team that provide consultancy and fixes to technical issues for the developer community, internal departments, preload deployments and carriers. The team was an International group which had offices in Tokyo, Silicon Valley, London and Beijing and skills in JavaME, Symbian, Windows Mobile.

Chicago, Illinois, Us

Was responsible for supporting J2ME (JavaME) MIDP 1.0 and 2.x developers. In addition was assisting and fault finding issues with preload/embedded applications for carrier deployment.

Us

Was responsible for supporting J2ME developers upon emerging data enabled cellular networks, such as GPRS (2.5G). I also designed, built, maintained and connected three fully operational closed packet data networks for app developers to use. The networks were located in Sweden, UK and USA. The technologies included: Web servers (Apache, WAP Gateways), IP networks using Cisco WLAN/LAN setups, MSC /VLR simulators, GGSN, SGSN, PCU, BTS and attenuated RF benches.

Chicago, Illinois, Us

I was responsible for supporting high availability Solaris & NonStop-UX systems which managed cellular telephony networks around the world. This required knowledge of UNIX, Networking (TCP/IP), Cellular Networks and later high availability clustered systems and protocols.During this time I also helped to design, plan and implement a multi-million dollar support lab for the Customer Network Resolution Centre (CNRC) to validate, test and pre-check systems.