Simon W. Email & Phone Number

Remote First, US

Leading the Customer Experience organization which includes Customer Care, Partner Management, Sales Engineering and Content Strategy.Business organization's AI lead.

Remote First, US

Led the Customer Care teams worldwide for Circle.

Charleston, South Carolina, US

On the advisory board helping to further platform adoption.

Indianapolis, Indiana, US

Stoke On Trent, Staffordshire, GB

Mentoring students as they prepare to enter the workforce for the first time.

San Francisco, California, US

Proudly led the Customer Experience Services and Operations Engineering teams worldwide.

Led a team of 700+ people and was responsible for global technical operations supporting Facebook's platforms and services*. The organization consisted of several different functions that delivered public facing service at scale and also provided internal engineering support for product launches and ongoing operations. Enterprise Operations: The team.

Responsible for global technical operations serving business and enterprises worldwide. Focused on public support services and operations to the developer ecosystem and telecommunications industry.During this time I also oversaw the Risk & Payments operations at Facebook which provided public customer care and back office support, including fraud detection.

Responsible for developer operations and technical support worldwide. Focused on the public APIs across the Facebook portfolio of products and services and serving 1m+ developers.During this time I led teams through the largest app developer migration in Facebook's history. Which was a highly complex and time sensitive initiative.

Led an international engineering team who provided public facing support to app developers worldwide. Responsibilities were focused on rebuilding the support model and overall operational execution to the global developer community. This resulted in a significant improvement in overall platform NPS.

San Francisco, California, US

Reporting to the Head of Digital Entertainment I was responsible for building the Dolby Developer Program from scratch. This was a brand new initiative from the eMedia business group to engage and promote Dolby technologies to application developers. Key aspects during this time of my position included:- Created and executed on the strategy for releasing.

New York, US

I was a member of the leadership team tasked with establishing and growing a new third party apps business for Barnes & Noble Digital. Specifically I was responsible for the strategy and business plan for the following:- Third Party Developer Program- Software Services and Tools (SDK)- Applications Quality Assurance & Analytics- Vendor Management and.

Minato-ku, Tokyo, JP

Reporting to the VP of Services & Marketplace I was globally responsible for evolving the strategy, road map and delivery of the Sony Ericsson Developer Program. During this time the company transitioned from proprietary platforms to Smartphone with Android Operating Systems. The departments and functions in this Organization included:- Developer.

Chicago, Illinois, US

I was responsible for the strategy, planning and operations of the Developer Technical Services group.The group was the primary team that provide consultancy and fixes to technical issues for the developer community, internal departments, preload deployments and carriers. The team was an International group which had offices in Tokyo, Silicon Valley.

Chicago, Illinois, US

Was responsible for supporting J2ME (JavaME) MIDP 1.0 and 2.x developers. In addition was assisting and fault finding issues with preload/embedded applications for carrier deployment.

US

Was responsible for supporting J2ME developers upon emerging data enabled cellular networks, such as GPRS (2.5G). I also designed, built, maintained and connected three fully operational closed packet data networks for app developers to use. The networks were located in Sweden, UK and USA. The technologies included: Web servers (Apache, WAP Gateways), IP.

Chicago, Illinois, US

I was responsible for supporting high availability Solaris & NonStop-UX systems which managed cellular telephony networks around the world. This required knowledge of UNIX, Networking (TCP/IP), Cellular Networks and later high availability clustered systems and protocols.During this time I also helped to design, plan and implement a multi-million dollar.