Simon Ward Email & Phone Number

Auckland, New Zealand

Have decided to step down from the top job and support my team by being the full-time reliever at all sites. Gives me spare time to work on a new property and support my partner with her new high level operational role.

Auckland, New Zealand

Leading and developing the NZ team as we learn and become fluent with the high levels of access control and breach avoidance needed by our blue chip customer. Becoming the newest component of a global security initiative here in NZ.

Auckland, New Zealand

Auckland, New Zealand

Team building, staff and process development

Auckland, New Zealand

Developing training programmes so our personnel deliver high levels of Customer Service throughout our ever increasing number of retail and customer facing situations.

Broadway ,Newmarket , Auckland

Risk and Security Supervisor at New Zealand’s largest and most customer experience focused shopping center in Newmarket Auckland

Waikato, Bay Of Plenty, Auckland

Ground Manager India vs NZ ODI Bay Oval / India A Tour Bay OvalGround Manager Sri Lanka v NZ ODI Bay OvalSupervisor Tauranga Race CourseCorporate Team Leader Waikato Stadium-Home of The Chiefs Rugby Franchise

Bay Of Plenty, New Zealand

Assisting companies with Project and Event planning and execution between the BOP region, the Waikato and Auckland.Event Design, setups and pack-downs, Client Liaison and followups.Team Leader Corporate Security Team FMG Stadium Waikato

Auckland, New Zealand

Working with companies like Fonterra, Air New Zealand, Fletchers and other leaders in business, where the performance expectations are high, presents an exciting challenge. Its a challenge I embrace and one where I can make a positive contribution and continue to grow the strength of the relationships by continually improving our service model.Responsibilities :- Process Change Control - Incident and Escalation Management - Customer Governance Reporting- Operational Overview Reporting- Project Management - Meeting Service Delivery KPI's- Senior Customer Relationship Management - Proof of Concept planning and project delivery

Tauranga

Looking for faster transfers of data across the company WAN?A better response from hosted infrastructure than you get from an on-premise server and still keep your disaster recovery data within reach..?. That's the perfect solution...A cost effective,faster and more user friendly hosted backup solution? Finally a Telephony as a Service solution (VOIP) that will give you more flexibility to grow or to downsize..A business relocation project coming up where you need someone to take all the management hassles away ? That's me..With 3 Strategic partnerships coming together between Project Scope, HealthyIT and Metrolinx, it doesn't cost anything to sit down and see if any of these could help your business. No matter where you are, we have a tailor made solution to keep your performance levels up and your risk profile within tolerance. We can even analyze your business to produce a document that you can present to your board so they can plan the next chapter of your business with clarity around their Technology needs.. Care to talk?

Tauranga

After having the two Tauranga companies merge , I am now part of an even larger IT team that delivers IT Solutions and Service that help businesses to grow. Designing solutions for companies based around hardware, software and IT services, Telephony solutions and Document Solutions. Plus we are a Vodafone reseller. Elite has its main office in Hamilton and our smaller branch in Tauranga, and has just had its 25th birthday. Testament to good management, high class service and customers that value being looked after and encouraged.I still design DR solutions and can help with the transition over to the cloud but only if your business is a good fit for that technology.

Tauranga

Advising clients on the right Technology strategy to allow their companies to grow..

This is the online initiative of Better Business Today where we facilitate hands on workshops teaching business principles using the internet and the companies own website to build databases in order to lower customer acquisition costs. This is not a lecture, it is a hands on step by step process that starts a site from scratch and you walk away understanding how you can use a great business tool to assist your companies growth. This training is called "Web Skills for Business".Plus outside of the classroom we build and administer e-commerce websites,assist with the shooting and post production of online video and Social Media Strategies for clients who just don't have the time to do it themselves.

Tauranga

I work to assist Business Owners to create better ways of doing business and to help those with cashflow problems. Using a systemised approach within a business and to find new and innovative ways of driving customers to the conversion stage of the sales process and helping your employees get a better understanding of your customer expectations.

Tauranga And The Wider Bop

Information & Communication Technology consultancy that teaches CEO's to implement technology into their businesses based on a developed road map. This included IP telephony design and implementation projects, Hardware replacement,Server Room rebuilds and PC roll-outs.This included consulting work to a Personal Alarm company trying to introduce new personal GPS devices into NZ., Contracting to Auckland based company as Technical Sales Engineer and support of several large Tauranga based companies telecommunication infrastructures. The exclusive ICT support entity for companies including The Farmer Motor Group, Classic Builders, The Kiwi Bus Company, Southern Ocean Marine and European Ceramic Tile and Carpet among others. Its important to mold the technology to fit the company rather than the other way around.

I left Wellington and joined M2 Network in Tauranga as a Network Engineer to work with their customers Server and PC networks.During the last half of my employment there I took on the responsibility for the Pre-sales,Deployment and support for the Avaya Brand of IP telephony equipment.

Wellington & Wairarapa, New Zealand

Managed Team of Customer Service team Members who were tasked with being the ambulance at the bottom of the cliff to handle customer complaints when all other support processes had failed. This role was during the post HP-Compaq merger when both companies were experiencing uncertainty and some customer service processes were in need of improvement. Also responsible for the front-line call center staff and reporting to senior management in Australia. High pressure environment due to post acquisition situations. Also responsible for change management of Customer Service Improvement using the 6 Hat methodology of change.

Auckland, New Zealand

Liasing with a team of Contract Service Engineers and managing call Center warranty support Technicians. This also included managing special request customer service outages and delivering support solutions to contract customers. Also the odd special project logistics support.