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Dr Simon Williams is listed as Managing Director, Service Insights Ltd / Associate Faculty (Information Management & Operations Management), Leeds University Business School / Housemark Associate at Service Insights Ltd, a company with 4 employees, based in Ilkley, England, United Kingdom. AeroLeads shows a work email signal at lfha.co.uk and a matched LinkedIn profile for Dr Simon Williams.
Dr Simon Williams previously worked as Managing Director at Service Insights Ltd and Associate Faculty at Leeds University Business School. Dr Simon Williams holds P/T Phd, The Influence Of Customer Satisfaction Feedback On Service Quality And Performance Improvement from University Of Leeds.
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My research interests primarily focus upon service performance improvement, in particular, customer satisfaction feedback, service quality, and improving service experience. I also have a wider interest in how this can be supported through technology and innovation.
Listed skills include Social Housing, Public Sector, Community Engagement, Stakeholder Engagement, and 5 others.
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Leeds, United Kingdom
Service Insights Ltd provides high quality research services to help organisations better understand and improve service performance, and apply service experience feedback to influence organisational practice.
Leeds, United Kingdom
I hold an Associate Faculty role with Leeds University Business School, University of Leeds which involves dissertation supervision of Master Students on the MSc Management, MSc Information Systems and Information Management courses.
Yorkshire
I set up a research forum to bring social housing researchers together and share best practice. Meeting quarterly, the group attracts housing providers from across the North of England.
Reviewer for Business Process Management Journal (BPMJ). Aims & Scope: Business processes are a fundamental building block of organisational success. Even though effectively managing business process is a key activity for business prosperity, there remain considerable gaps in understanding how to drive efficiency through a process approach. Building a.
Leeds, United Kingdom
OFFICE FOR DATA ANALYTICS (2018/2019): This project aimed to identify and protect vulnerable people at the earliest opportunity by developing an integrated hub for the collation and sharing of data between multiple agencies and the application of predictive analytics and visualisation. Working across service, agency and geographic boundaries, the project.
United Kingdom
Delivering customer satisfaction measurement and associated business consultancy projects.
Formally qualified by the Institute of Customer Service to assess staff completing ICS qualifications, such as 'Communications', 'Solutions' and 'Innovations'.
Leeds, United Kingdom
Delivered guest lectures on social housing research and service improvement, set in the wider context of ethics and professionalism.
Leeds, United Kingdom
I led on all strategic and operational research activities in Leeds Federated. Required creating and delivering annual research programmes within time and cost, delivery of quantitative and qualitative research projects, and identifying and delivering a number of business improvement projects and service reviews. I also delivered numerous community-based.
My thesis explored how customer satisfaction feedback influences service quality and performance improvement in English social housing.
Professional qualifications required as part of Chartered Institute of Housing membership.
Research dissertation focussing on customer satisfaction and empty property performance.
Research dissertation focussing upon improving organisational performance under the social housing 'Best Value' regime.
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Dr Simon Williams works for Service Insights Ltd.
Dr Simon Williams is listed as Managing Director, Service Insights Ltd / Associate Faculty (Information Management & Operations Management), Leeds University Business School / Housemark Associate at Service Insights Ltd.
AeroLeads has found 1 work email signal at @lfha.co.uk for Dr Simon Williams at Service Insights Ltd.
Dr Simon Williams is based in Ilkley, England, United Kingdom while working with Service Insights Ltd.
Dr Simon Williams has worked for Service Insights Ltd, Leeds University Business School, Northern Research Forum, Emeraldpublishing, and Acuity Research & Practice Ltd.
Dr Simon Williams's colleagues at Service Insights Ltd include Service Insights Ltd.
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Dr Simon Williams holds P/T Phd, The Influence Of Customer Satisfaction Feedback On Service Quality And Performance Improvement from University Of Leeds.
Dr Simon Williams is listed with skills including Social Housing, Public Sector, Community Engagement, Stakeholder Engagement, Strategy, Policy, Workshop Facilitation, and Report Writing.
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