Icebreaker Health, under its Lemonaid Health brand (www.lemonaid.com), is using technology to improve the quality of care, improve access to care, and reduce the cost of care. In 2015 I joined the 6 person Lemonaid team, offering one service in one state, and since then we have scaled to a profitable company of 80+, making affordable healthcare accessible to patients in all 50 states and we closed an over-subscribed $33M Series B round in July 2020. Along the way we have been recognized for having one of the best mobile apps in healthcare and an easy to use service that brings in a continuous stream of 5 star reviews.My responsibilities include:- Designing and building technology that enables new healthcare services to be quickly defined and deployed via our website and mobile apps. Several of our services have been launched within one week.- Recruiting, motivating and retaining a team of highly-skilled software engineers in a culture of personal growth, fun and mutual respect. Always leading by example.- Maintaining system and data security in a highly regulated environment.- Building technical and business relationships with Lemonaid's partners.- Evolving Lemonaid's technical stack to stay current with technology shifts, with a focus on the stack that makes the most sense for the business.- Building and managing a functioning product management team to garner, prioritize and deliver the most important features required by the company.- Implementing a data analytics and reporting platform to visualize data from a multitude of sources.- Designing and implementing technology to quickly react to a changing regulatory landscape and enable application logic to follow suit quickly, and without having to wait for Apple and Google to bless these changes.

The company is based on a simple, powerful strategy: enable people to make a difference in the world by doing the things they do every day. When our members use our services — CREDO Mobile, CREDO Long Distance, or the Working Assets Credit Card — we donate a portion of their charges to nonprofit organizations working for progressive change.My responsibility is to lead a large team of talented software engineers, business analysts, QA engineers and SQL gurus to develop, maintain and operate the next generation of highly-scalable software solutions.Responsibilities include :- Agile development of numerous consumer-facing and internal systems- Developing technology solutions to improve performance, security, flexibility and scalability - Data integration with numerous systems including Salesforce, data warehouse, third-party systems- Implementing and refining operational processes and procedures to more effectively monitor and maintain the health of all systems- Identifying and implementing opportunities to improve customer interactions with the company and its services- Maintaining data center operations, PCI compliance and corporate security

AccountNow is a pioneer of financial products and services for the unbanked and underserved and one of the foremost online providers of Visa and MasterCard-branded prepaid debit cards. My responsibilities included :- Member of the executive team leading online customer acquisition and prepaid card sales through paid search, SEM, SEO and strategic business partnerships- Rebuilt and restructured the technical team to improve productivity and morale- Re-architected the systems and infrastructure to significantly increase throughput while maintaining 24x7 operations- Launched mobile banking services to reduce IVR costs and improve the customer experience - Launched the use of social networking tools - Delivered an effective email communication solution with significant improvements in deliverability to the major ISPs- Implemented the processes and procedures to gain PCI Level 1 certification- Employed flexible software solutions to support the rapid system changes required by the business- Identified, developed and delivered revenue enhancing products and services- Affordably extended the development and support teams through the use of offshore resources- Implemented operational metrics and 24x7 system monitoring- Responsible for two customer service centers, one onshore and one offshore, and a total service staff of 130+

Goodmail is the creator of CertifiedEmail™, which enables consumers to identify authentic messages from legitimate email senders.Goodmail raised $50 million and built a new eco-system comprising of 7 of the top 10 largest ISP’s, 50 Email Service Providers and 20 MTA/Mail UI partners, with nearly 100 billion message transactions. Goodmail operated a software-as-a-service (SAAS) platform for mail senders and integration solutions with both ISPs and ESPsJoined the company in 2004 to help architect the highly scalable and high-availability secure systems and build the engineering team. Instilled carrier-class design and development philosophies and led the successful commercial launch with some of the world's largest ISPs and ESPs.

Co-founded INSolutions to provide a flexible, robust and easy to deploy CRM solution focused on the wireless telecoms industry. Clients included global wireless companies France Telecom and Orange.Responsibilities included hands-on design of the software solutions, leading the integration with other leading industry Customer Care and Billing packages and managing sales to major international telecoms carriers.

Provided consulting services to the wireless industry in the areas of Customer Care and Billing. Clients and projects included :Cingular/Pacific Bell Mobile - responsible for the system integration and testing of multiple third-party billing, customer care and CRM solutions to support the successful launch of GSM service in California and Nevada Bell Atlantic- conducted a audit for their Indonesian wireless property on a multi-million dollar system upgrade. Identified and rectified deficiencies with their system integrator and software vendor's upgrade plans to ensure a successful project launchIridium- performed an audit on the Iridium Operations group to help identify and rectify issues with their operations and roaming partner settlement strategiesLogica - responsible for architecting the system solution and then part of the bid team that won an $ 11 million system upgrade for the launch of a new CDMA digital wireless network covering Mexico. Project managed a large team of resources from three companies geographically distributed across 4 countries- project managed a $ 5 million system upgrade for France Telecom involving geographically distributed teams from multiple companies. Worked closely with client senior management and technical resources to ensure an on-time and on-budget solution.INSolutions- acted as CEO/CTO to help grow this emerging telecom CRM provider that provided integrated solutions to major wireless carriers

Responsible for the system integration and testing of Customer Care & Billing solutions from LHS and Logica to support the successful launch of GSM service in California and Nevada

One of six co-founders of Aethos Communication Systems which developed the first commercial intelligent network pre-pay solution for the wireless telecoms industry. Aethos was widely considered to be one of the driving forces behind the explosion in the pre-pay wireless market.Projects included :- designed the Customer Care, Tariffing and real-time call-rating solutions for the first commercially available pre-paid solution- acted as an technical advisor to MCI Wireless in Richardson, TX on their entry to the PCS/GSM marketAethos grew to over 180 employees and was acquired by Logical PLC (now LogicaCMG) for $ 78 million in 1998.

Joined the company as the second employee in the Customer Care and Billing group within IT. Was responsible for designing the innovative Customer Care and Billing system used by Orange to launch their 1.4 billion pound network in 1994. Represented the UK operators at the GSM MoU-TADIG standards body to define international standards for exchanging wireless billing data for roaming.

One of a team of developers working on Vodafone's analogue billing system before joining a team of three designers working on the world's first commercial GSM Billing system.Designed software systems to meet changing requirements and emerging standards and managed teams of various sizes to meet challenging deadlines.