Conceptualized and oversaw organic/paid social promotions, pre-sale timelines, merchandise,props/wardrobe, ticketing/marketing websites, and events for all 60+ Broadway tour engagements per season.- Executed marketing assets for show premieres, launches and group sales events.- Produced all Spanish marketing assets.- Developed premium merchandise items for all current touring shows.- Systemized internal digital marketing metrics, boosting data output by 50% .- Generated organic social media campaigns with domestic/international agencies increasingticket conversion by 15%.- Spearheaded new initiatives and advocated as Chair of the business employee resource groupfor the Hispanic Latinx committee.Software: Concur, SAP, WordPress, Airtable, Google Suite, Microsoft Suite, Photoshop, InDesign

Accountable for marketing, selling, and producing up to 105 contracted events a year. These include corporate/non-profit and social events such as weddings, bar bat mitzvahs, film shoots, dinners, meetings, product launches, and fashion shows. Restructured department’s visual aesthetic through cohesive marketing effort, raising venue awareness and customer perception of offerings.Inherited the Museum’s one year old Beverage and Liquor Program and increased beverage packages in events by 15% and raised profits 38%. - Created synergy with Museum shop by cross-promoting and selling inventory at events. - Developed cash handling procedures to increase consumer pay options and sales. - Streamlined order placement, fulfillment, storage and handling, increasing efficiency. - Adhered program to NYS Liquor Authority regulations and assumed HR responsibilities in regard to onboarding, training, staffing and individual payroll transactions with the bar staff.Software: BevSpot, Microsoft Office, Teams, Zoom, Altru by Blackbaud, Shopify, Square, and All Seated

Produced both internal and external Intrepid Museum events ranging in size from 150 guests to 12,000+ including the Salute to Freedom Gala, Intrepid festivals (Fleet Week, Kids Week, Space and Science Festival, etc.), movie screenings, panel discussions, Museum symposiums, and NYC Department Of Education-related events.Administered the Museum’s Microsoft Sharepoint calendar to ensure open communication and approved the availability of all Museum spaces. Maximized event space availability, to allow for an increase in content and profitable sales by 15%. Managed relationships between external partners and internal departments in production of Museum events, to establish smooth and successful results. Leveraged Microsoft Excel and SketchUp to create production notes to fulfill requests varying from floor plans, staffing, security, catering, A/V, operations, marketing installations, and load-in/load-outs.Past Responsibilities: Created and executed the development of Group Sales/Programs department forms, collateral, and content, including lesson plans, activities, logos, and promotional material, resulting in a 28% sales growth within the first year. Managed a team of 8 individuals and supervised the onboarding of any new members to the Group Programs division of the Group Sales Department. Advanced Group Sales program policies and regulations, resulting in an increase in program capacities and offerings by 50%.Software: Microsoft Office, Sketchup, Sharepoint, Tessitura, Raiser’s Edge, Vsix, Digitarium

Provided superior customer service while facilitating the processing of admission tickets and voucher redemption. Marketed and up-sold various products in a fast-paced environment. Achieved high customer satisfaction reviews and a top sales rank within my peers, exceeding monthly sales/projections for the Admissions department.Software: Galaxy POS

Entertained and brought the animated characters of hit shows Sophia the First and Jake and the Neverland Pirates to life through dance and song in the first-ever Disney Junior Live National Tour. Opened the show and was contracted as one of the lead performers for two years, performing in over 150+ cities across the United States. Upheld original, intricate choreography and applied makeup methods all while maintaining Disney character integrity.Worked closely with media mentors as a brand ambassador to increase show awareness and conversion to tickets. - Meet and greets with high profile clients after the show - Radio, TV and print interviews with local subsidiaries in both English and Spanish

Performed in high energy shows and meet and greet experiences to guests of all ages through the Dreamworks Experience division. Excelled in verbal and non-verbal communication through gestures and pantomime in a short amount of time with guests. Participated in countless rehearsals to build stamina, endurance, and well-rounded character mannerisms to fully execute the essence and portrayal of each role. Compiled constructive criticism from performance directors to incorporate within each performance.
Cast in the Crack-A-Lackin’ Pool Party and holiday performances within ICE! At Gaylord Palms.

Delivered the magic of film and animation to the Universal Orlando Resort, as an Animated Street Star and earned constant recognition for great performances and non-verbal guest interactions. Always remained outgoing, friendly, and composed with guests and other Street Stars in high-stress environments. Collaborated in improvisational techniques with guests and Street Starts to deliver unique and once in a lifetime experiences while upholding character integrity.

Embraced Nickelodeon’s vision, "where kids can be kids” and “we put kids first” through fun, joyous and memorable interactions. Connected with families of all backgrounds and ages while keeping a keen eye on environmental cues and ensuring that safety remains a top priority throughout the performance. Cast in The Krabby Patty Celebration, and Let It Snow.

Provided and delivered a well-rounded knowledge of the attraction's mission and brand through the customer experience of ticketing and voucher processing. Guided visitors and facilitated interaction between the visitor and the exhibits. Coordinated and hosted various youth events such as reunions, graduations, and birthday parties. Achieved exceptional ratings through multiple secret shopper scenarios as well as advocated for and participated in numerous company events to increase morality within my team.