Simoné Nell Email & Phone Number

Cape Town, Western Cape, South Africa

• Oversaw the daily operations and performance of the branch, managing all aspects, including sales, customer service, staff management, financial performance and adherence to company policies and procedures. • Played a crucial role in driving business growth, maintaining high-quality service and ensuring the branch's success.• Planned and executed the overall operational strategy for the branch, and monitored the branch's performance metrics, making data-driven decisions to improve efficiency and effectiveness.• Developed and implemented sales strategies to achieve revenue and profitability targets for the branch.• Identified new business opportunities and potential customers to expand the branch's customer base.• Fostered a customer-centric culture within the branch, emphasizing exceptional service and customer satisfaction.• Addressed customer complaints or concerns promptly and effectively, maintaining a positive brand image.• Recruited, trained and developed a competent and motivated team, providing coaching and feedback to enhance their performance.• Set clear performance objectives for employees and conducted regular performance evaluations.• Processed invoices for Cape Town and Eastern Cape.• Managed monthly Petty Cash, deliveries, sales and payments.• Maintained and organized reception area and ensured all visitors were greeted in a friendly and welcoming manner.Notable Achievements:• Led a successful re-branding of the branch, resulting in an increase in brand visibility and recognition.• Actively identified and addressed impediments to team progress and success, resulting in a smoother flow of work and improved team morale.

Roodepoort, Gauteng, South Africa

• Provided guidance to customers, assisting them in making informed purchasing decisions. • Played a crucial part in driving sales, achieving revenue targets and ensuring customer satisfaction.• Developed and maintained relationships with key customers, resulting in an increase in customer loyalty.• Operated cash register, credit card machine and other electronic equipment accurately and efficiently.• Handled complaints professionally and actively resolved customer care issues.• Collaborated with other sales staff to achieve daily and weekly sales targets.

• Provided valuable assistance to sales representatives and contributed to the overall success of the sales team. • Performed various administrative tasks, customer interactions and collaboration with the sales team to ensure efficient sales operations and exceptional customer service. • Generated weekly sales reports and presented them to management.• Answered and managed incoming calls, providing accurate and timely information to callers.• Maintained an organized reception area and ensured all visitors were greeted in a friendly and welcoming manner.• Processed payroll to ensure accurate and timely payment of salaries and benefits.