I was hired by Mitra de Niterói to work in the Parish of Sant'Anna and Santa Rita de Cássia, in Búzios, with the aim of structuring and systematizing social services in the institution, improving service to families and expanding the impact of social projects. I have been developing processes and strategies that strengthen service to families, making it more efficient, agile and welcoming. Main Responsibilities:• Systematize Social Services in the Parish, focusing on service that goes beyond assistance, ensuring that support for families is continuous and effective;• Coordinate the evaluation and monitoring of beneficiary families, ensuring that the service is fair and equitable;• Develop strategies and protocols that prioritize an organized approach, focused on both emergency needs and long-term monitoring.Main Actions Performed:• Preparation and implementation of the Social Service Action Plan in the Parish of Sant'Anna and Santa Rita de Cássia, detailing and recording each action to ensure consistent and quality service;• Development of a methodology to regularly assess the situation of families, allowing parish social services to adapt and respond to changing community needs.Working in a 100% philanthropic institution has been an enriching experience, allowing me to apply my skills in social and community management, as well as promoting positive and affective changes in the parish.

Main Responsibilities:• Supervise the implementation of social programs and ensure that interventions meet community needs;Manage Social Projects and Public Service;• Conduct detailed assessments of social indicators and develop diagnostics to identify needs and areas for intervention;• Develop and manage teams to improve service and program effectiveness;• Form and maintain partnerships with service networks, government agencies, companies, and organizations to strengthen the social support network and optimize resources;• Manage crisis situations and conduct audits to ensure compliance and program efficiency;• Prepare detailed social reports on the monitoring of the conditions of families, children, and adolescents, recording essential information for the management and improvement of the social program.Main Actions Performed:• With a single action, i served 85% of the beneficiary families of the "Minha Casa, Minha Vida" program, updating their information and facilitating access to other social benefits;• Planned and coordinated the 1st municipal forum of the Bolsa Família, promoting a successful event with wide participation of beneficiaries and clarification of conditions and benefits;• Developed and coordinated an integrated social project in partnership with various institutions to promote social inclusion and improve the quality of life of low-income families, offering cadastral updates, digital kits, social water tariffs, and health monitoring;• Organized registration and re-registration drives for beneficiaries of Bolsa Família, BPC, and other programs, in collaboration with departments and institutions, strengthening access to social rights;Adapted the Bolsa Família service to WhatsApp during the pandemic, ensuring continuous and efficient support for more than 10,982 registered families, and provided guidance to users from other states, demonstrating responsiveness in challenging times.

I worked as Interim Social Coordinator at the Municipal Shelter for Teenagers. Main Responsibilities:• Ensure that the shelter complies with legal and regulatory standards and policies, creating a safe and secure environment for adolescents;• Supervise and coordinate the technical and administrative teams, ensuring cohesive and efficient work to meet the needs of adolescents;• Monitor the progress of adolescents through individual care and assessment to ensure their emotional, social, and educational needs are met;Main Actions Performed:• Organized and conducted lectures to raise awareness about the importance and objectives of the shelter, engaging stakeholders in the cause;• Monitored educational and personal development activities for adolescents, including language courses, painting classes, and horticulture, promoting their well-being and personal growth;• Planned and carried out social integration activities, such as cultural outings, junina parties, and trips to the cinema, to promote inclusion and strengthen social bonds for adolescents.

I temporarily worked as a Social Worker in the Basic Social Protection department.Main Responsibilities:• Participate in the actions of the "Minha Casa Minha Vida" Program, contributing to the implementation and management of program-related activities;• Monitor and evaluate the effectiveness of programs and services offered, identifying areas for improvement and making adjustments to better meet the needs of families;• Provide support to families for the granting and follow-up of funeral assistance, ensuring their needs are adequately met;• Contribute to the organization and efficiency of processes and services offered by Basic Social Protection, performing management support activities.Main Actions Performed:• Trained the teams at the Social Assistance Reference Center (CRAS) and the headquarters of the Cadastro Único and Bolsa Família programs in the municipality, ensuring that all members performed their duties efficiently and competently.

Main Responsibilities:• Provide individual and family consultations to identify social needs and propose appropriate interventions, ensuring support and guidance for beneficiaries;• Refer beneficiaries to other services and social programs, monitoring the progress of interventions and evaluating their outcomes to ensure effectiveness and continuity in service;• Prepare detailed social reports on the follow-up of families and the results of implemented actions, documenting relevant information for the management and improvement of programs;• Conduct home visits to assess the living conditions of families and provide guidance on meeting program conditions, promoting social inclusion and access to available resources.Main Actions Performed:• Analyzed social data to identify demands and guide the development of public policies aimed at the population served by the Bolsa Família Program, ensuring effective direction of actions.• Guided families on their rights and duties and conducted training for the technical team on procedures and policies of the Bolsa Família Program, ensuring qualified service aligned with guidelines.• Collaborated with other public policies, such as health and education, to ensure comprehensive service to families, promoting cooperation among different services and strengthening the social support network.

I worked as an Administrative Agent in the Bolsa Família Program department while studying Social Service, which allowed me to closely observe the profession in practice. I performed support activities for administrative management, prepared technical opinions, welcomed, scheduled and assisted users, and participated in social projects and programs. Furthermore, I participated in training and continuing education activities, acquiring a comprehensive view of social assistance policy.