Simphiwe Legari Email & Phone Number

Responsibilities: • Customer service;• Handle inbound calls to access , and capture claims based on risk allowed;• Assess incoming claims against policy’s, conditions and communicate reasons for partial or non-payment to clients, enabling fair settlement of valid claims;• Formulate and implement policies governing claim resolution to streamline redress submissions , processing and settlement;• Receive correspondence from claimants, verified insurance coverage, and arranged assistance to meet clients’ needs , exceeding performance targets;• Communicate with broking department to decide outcomes of claims and appropriate compensation, providing claim information and reports for reference;• Follow internal claims processing procedures to prevent fraudulent payments, guaranteeing high-quality assurance standards;• Liaise with external specialists on complex cases’ investigations, cost estimations and claim processing to mitigate settlement underpayments.

Responsibilities: • Capture orders received telephonically or email on UPD online for various distribution companies;• Comply with order processing guidelines -back orders, monitor, queries, quotes, tariffs;• Prepare and submit tender related documentation;• Customs duties and freight handling;• Ensure cold chain lines are temperature controlled;• Maintain communication and control through all phases of freight journey;• Coordinate safe transport for outgoing shipments- adhering to weight distribution and packaging requirements to reduce risks;• Verified accuracy and completion of shipping documentation- commercial documents and necessary certification- Permits/Bomra;• Keep stakeholders up to date in terms of account, orders, stock, dispatch and shipping;• Run reports depending on the clients’ needs;• LOG Queries on CRM for stock discrepancies;• Pass credits for stock discrepancies;• Reconcile Freight Charges;• Promote new products that have been newly listed;• Ensure monthly sales targets are met;• Liaise with the buyers and KAM regarding listing of new stock and negotiate for better deals where bulk orders are received.

South Africa

Responsibilities: • Taking inbound calls for customers who have a roadside emergency;• Assist the client based on the cover they fall under;• Locate the client and open a case on Nova;• Dispatch a technician or tow depending on the breakdown;• Get authorisation from different insurance companies for certain vehicles to be worked on;• Arrange emergency rescue for accident related cases;• Arrange towing for accident damaged vehicles to the nearest authorized panel beaters;• Follow up daily with the status of repairs done on the vehicle and update the client;• Arrange car hire, repatriation and accommodation.

Responsibilities: • Inbound and outbound agent for UK customers for gas and electricity meter queries;• Send gas and electricity devices via SAP;• Book meter exchange jobs for customers on SAP;• Identified and pursued opportunities to upsell company products and services;• Book jobs for the customers through engineers for broken meters.

Responsibilities: • National Inbound and Outbound customer care agent;• Open SAP case using chassis or Vehicle Reg Number;• Diagnose fault on vehicle by asking technical questions;• Dispatch a BMW technician, locksmith or arrange for a tow with authorized service providers based on diagnosis; Arrange for ADT or SAPS for security;• Follow up daily regarding the progress of the repair with the dealer and update the client and the case;• Conduct CSI surveys.

Fet Certificate: Generic Management Saqa Id: 74630, 150 Credits

National Certificate: Contact Centre And Business Processing Outsourcing Support Level 03

Matric

Certificate Of Higher Education: Supply Chain Management - In Progress