Customer Service Consultant
Current-Manage and follow up on all counter sales(face-to-face and telephonic) by giving relevant advice to customers in the most professional manner to insure most sales are closed and net promoter scores (NPS) targets are achieved, contributing to the growth of the business.-To handle the processing of claims accurately and quickly by liaising with the customer on the correct excess amount and collect payment to ensure that daily key performance indicators are achieved and to avoid any financial losses to the business.-Ensure that the best administrative practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are adhered to and customers have the ultimate low effort experience. -Utilise the scheduling system in the Service Centre maximising the productivity of Fitters in order to maintain the targeted jobs per fit per day, ensuring the Fitment Centre is running to full capacity and customers' expectations are managed -To accurately order stock according to work schedules following the buy-out procedures to ensure that there are no delays in rendering services to customers to maintain the highest standard possible. -Adhere and comply with any other reasonable work requests from PG Glass Management.
