Help Desk Technician
Current• First- line support to UK based users • First and second –line support to SA users• Managing the helpdesk - Jira• Logging tickets on the helpdesk ticketing system• Following up on logged tickets• Answering calls and proving the necessary support• Troubleshooting different IT issues and escalating to other sub-departments if necessary• Giving users access to different network resources e.g. shared files, distribution groups, security groups, shared mailboxes… Show more • First- line support to UK based users • First and second –line support to SA users• Managing the helpdesk - Jira• Logging tickets on the helpdesk ticketing system• Following up on logged tickets• Answering calls and proving the necessary support• Troubleshooting different IT issues and escalating to other sub-departments if necessary• Giving users access to different network resources e.g. shared files, distribution groups, security groups, shared mailboxes, printers etc.• User account creation and decommissioning• Creation of different network resources(e.g. distribution groups, security groups and shared mailboxes)• Performing different AD functions, e.g. password resets, unlocking accounts etc.• Creation of different network resources, e.g. distribution groups, security groups and shared mailboxes• Remote setup of computers, i.e. Email, Teams, MFA etc.• Remote wipe and reload through intune• Software distribution through Azure AD groups Show less
