External/Internal Client Impact •Provides support to management in the implementation of change initiatives.•Work collaboratively with my team to complete work by set deadlines advising manager of any issues prior to deadlines, client service line/area to deliver quality service in allocated tasks.•Develop relationships with peer group at client to understand their business.•Raise effective solutions to address issues in CRM that may enhance / renew service offerings to business.•Key contributor on special projects such as Jupiter project. •Operational projects - Key contributor to of clean up drives.•Answering all Phoenix questions / queries on a daily monitoring ServiceNow. e.g., Responding to the needs of Business Unit’s, regions, industries, etc., within the timeframe/ SLA provided, e.g., attending to different queries.•Extract reports across various business units, as required.•Daily facilitate the data collection process and the management of uploads on Phoenix system. Information comes from various sources, e.g., internet, DESC, information from business for Platinum and Tier 1 clients.•Provide input into enhancing the existing defined Phoenix processes by making suggestions to the relevant forum.•Provide guidance to the business and best practice in setting up clients’ hierarchies, user role types and user profile.

External/Internal Client Impact• Answering all Phoenix Questions/ Queries daily• Operational Effectiveness – Providing input on how system can be further enhanced by making suggestions• Extracting and Downloading Reports across various business units• Allocate Phoenix Licenses• Ensure Client data is sent to primary contacts• Escalate all system errors to Phoenix developers in responses to get it fixed• Ensuring there are no duplicate data on clients, opportunities and contact

• Answering Calls and Forwarding Calls• Attending Tender Briefings• Compiling Of Tender Documents• Typing of Bill of Quantities• Preparing Tender Requirements• Filling• Travelling Arrangements• Petty Cash Handling and Balancing• Day to day Running of the Office• Data Capturing

Internal Processes 1. Gather exam papers for students 2. Make students sign the register to ensure how many of them pitched for the exam3. Distribute exam papers for students to write4. Time keep and facilitate the session making sure everything is well in line