Stanley Mao Email & Phone Number

Shanghai

Power Tools and Machinery, Testing Service

1． Responsible for screening, analysis and identification of the target clients, and preparation of business plan to win the potential customers and to increase sales revenue.2． Customer relationship maintenance and order management. Grasped the intentions and needs of our customers, and reached them after in a reasonable way relying on our company resources, to realize the sales and the further sales..3． Worked with internal departments on monitoring the implementation of contract correctly in the terms and conditions, and ensure that the quality, delivery, packaging, logistics and others had met customer requirements and contract specifications .4． Mastered the implementation of contract.Coordinated the issues happened during the execution of the contract to keep the request and demand in line with each other.5． Tracked the products status after-sales, communicated with customer to support dealing with the deviations and issue in time.6． Prepared various business related reports to GM, in weekly, monthly, for decision making.

1． Customer relationship maintenance & Order management. Kept a good performance with receiving, shipping, TAT, real-time monitoring, delivery, quality, pricing, contract, logistic, packing, billing, and so on.2． Key clients maintenance & key projects fulfillment, such as SonyEricsson after-sales service for mobile phone in Asia-Pacific regin, Toshiba service center for LCD in Shanghai.3． Sales and marketing data collection & analysis, and upgraded service pricing & relative terms accordingly, to report and modify it suitable to get competitive while business required.4． Helped to monitor the operation running and repairing plan finished in time, to make reasonable arrangements of product line, like priority scheduling, and to dispose of the running problem in specialty.5． Analysed the repair service data and reported to GM for making dicision, such as spare parts consumption analysis, yield rate analysis, trouble-shooting, and so o.6． In charge of the events from customer after-sales, including feedback and complaints.7． Assisted GM to accomplish the whole operation plan managing and business plan arranging.