Simon Fortin Email & Phone Number

Montreal, Qc, Ca

Rimouski, Quebec, Canada

En tant que Spécialiste en Marketing Numérique chez PQM.net, leaders en webdiffusion au Québec, je joue un rôle crucial dans la promotion de nos solutions. En parallèle, en tant qu'intégrateur web et IA, je contribue à l'amélioration continue de nos services, garantissant une expérience client exceptionnelle.

Montreal, Quebec, Canada

« Simplement Simon » a été exploité de manière privée depuis 2014 mais est devenu officiellement enregistré en tant qu'entité publique au Québec le 1er janvier 2023.-Intégration de l'IA en entreprise (chatbot, courriels, etc.)-Spécialisé dans le lancement de startups web-Freelance en tant que consultant web, fournissant des services d'expertise en coaching, hébergement, création et SEO à une clientèle diversifiée dans plusieurs industries.-Collaboration étroite avec les clients pour comprendre leurs besoins et objectifs uniques, et développement de solutions personnalisées optimisant les performances des sites web, l'expérience utilisateur et la visibilité sur les moteurs de recherche.-Réalisation et lancement réussi de plusieurs sites web à partir de zéro, en utilisant une gamme de plateformes et d'outils pour créer des designs réactifs, conviviaux et visuellement attrayants, répondant aux attentes des clients et favorisant l'engagement.-Maintien d'une excellente communication et réactivité tout au long des projets, assurant une livraison ponctuelle, une gestion de projet fluide et une grande satisfaction des clients.-Mise en œuvre et gestion réussies de systèmes CRM tels que WordPress, ActiveCampaign, HubSpot et Zoho, améliorant la génération de leads, la gestion des pipelines et la fidélisation des clients pour de nombreux clients dans diverses industries.

Toronto, Ontario, Canada

-Increased website traffic by 900% through a complete redesign of the website and implementation of targeted SEO strategies.-Designed, created, and maintained two (2) company websites, resulting in improved online presence and user experience.-Conceived and launched successful e-commerce store featuring hundreds of products and variations. -Contributed to maintaining the company's position as the second-largest retailer in Canada for Poly products.-Managed budgets and allocated resources efficiently to keep expenses 35% below maximum allowance.-Maintained focus on cost control while achieving strategic goals and objectives.-Collaborated with Sales Team to drive website traffic and enhance user engagement through strategic use of SEO tools and conducted extensive research to inform effective decision-making.-Effectively maintained and monitored inventory levels for the company, ensuring optimal stock levels, reducing waste, and preventing stockouts.

Montreal, Canada Area

-Specialization in Poly Video Conferencing Systems and Virtual Events (e.g. webcasts, webinars)-Led, coached, and managed a high-performing team of 9, resulting in increased productivity and efficiency in meeting partner needs promptly-Managed the virtual conference platform, including training and mentoring the team on the forum, ensuring that it is functioning correctly, and troubleshooting any technical issues that arose.-Demonstrated expertise in virtual, hybrid, and cloud events by successfully planning and executing multiple events that effectively engaged and connected participants from diverse locations and backgrounds-Effectively managed first-level escalations from prestigious clients, resolving issues promptly and maintaining a 95% customer satisfaction rate-Ensured strict adherence to company policies and procedural guidelines-Dealt primarily with government agencies, hospitals and schools across Canada, prioritizing their needs and providing reliable solutions-Handling multiple channels of communication (e.g. phone, email, chat)-Coordinated and managed the execution of virtual conferences, ensuring the smooth operation of all aspects of the event.-Troubleshoot audio and video calls via Polycom RMX Manager, successfully resolving technical issues such as poor connectivity, audio quality, and video streaming problems for a diverse range of clients-Diligently reported all issues through a proprietary ticketing system, ensuring prompt resolutions, timely follow-ups, and superior customer satisfaction-Leveraged advanced technical skills in networking, protocols, and cloud-based solutions to optimize call quality and reduce downtime, resulting in improved customer retention and loyalty-Demonstrated expertise in scouting and booking video conferencing studios worldwide for clients and companies, ensuring seamless and high-quality video conferencing experiences

Sainte-Catherine. Qc

-Developed and implemented a comprehensive online merchandising strategy, including product positioning, pricing, visual merchandising, and promotional campaigns, that effectively targeted and engaged the intended audience-Developed customized product pages, search functionality, and checkout processes to ensure a seamless customer journey and reduce friction in the purchasing process -Demonstrated expertise in managing multiple international suppliers, ensuring that products and materials were delivered on time, within budget, and to the expected quality standards-Successfully built and led a team of painters across Canada, who exclusively used the products that I developed, resulting in increased sales, improved customer satisfaction, and business growth-Developed and created new recipes that were more eco-friendly and low-VOC, resulting in reduced environmental impact and improved customer satisfaction-Successfully established and maintained a strategic partnership with the biggest supplier of chemical products in Canada, resulting in improved sourcing, pricing, and supply chain efficiency

Etobicoke, Ontario

-Directly accountable for driving improved order accuracy and preventing revenue loss by spearheading initiatives to implement metrics and innovative solutions that achieved and maintained a 98% accuracy rate for parts and labour-Specialized in videoconferencing solutions, with extensive expertise in videoconferencing systems and technologies such as Poly (formerly Polycom) and Cisco (formerly Tandberg)-Conducted thorough research and analysis to identify the most suitable studios based on specific client needs, such as location, technical capabilities, and availability-Achieved a record-breaking score of 110/100 on my 2006 annual performance review-Trained and coached staff -Handling multiple channels of communication (e.g. phone, email)

Mississauga, Ontario, Canada

-Provided expert support for a wide range of devices, including TVs, home theatres, DVD players, and other electronic equipment, totalling more than 80,000 devices-Successfully resolved technical issues, such as connectivity, software updates, and hardware malfunctions, utilizing phone and email support to ensure timely resolutions-Maintained up-to-date knowledge of emerging technologies and best practices, regularly attending relevant training sessions to stay ahead of the curve and provide customers with the most advanced and effective support-Led a team of 4 French staff, providing clear direction, support, and guidance to ensure the achievement of performance targets and goals-Translated a variety of materials for Logitech Harmony Remote department, including website content, F.A.Qs, templates, and manuals, accurately and efficiently conveying complex technical information in French

Professional Diploma, Hospitality And Guest Services

Activities and Societies: N/A

Computer Science