SFDC Process Automation and System Enhancement:• Lead initiatives to automate processes within the Salesforce (SFDC) platform.• Identify opportunities for system enhancements to streamline operations and improve efficiency.Quote-to-Cash (Q2C) Automation and Simplification:• Oversee the end-to-end Quote-to-Cash process, identifying areas for automation and simplification.• Implement tools and technologies to automate and streamline the Q2C process, reducing manual effort and increasing accuracy.Review of End-to-End Process for Amagi Global Billing:• Conduct comprehensive reviews of the E2E billing process.• Identify inefficiencies and propose solutions for improvement.Accurate Revenue Recognition:• Develop and implement policies and procedures to ensure accurate revenue recognition.• Collaborate with the Accounting team to establish controls and processes for proper revenue recognition.Dispute Reduction via Process Improvement:• Analyze the root causes of disputes related to billing and revenue recognition.• Develop and implement strategies to reduce disputes through improved processes and controls.Book Closures:• Lead the monthly and quarterly book closure processes, ensuring accuracy and timeliness.• Coordinate with teams to gather necessary data and reconcile accounts.

• Manage a 16-member team consisting of two managers, a team lead, and finance professionals, as well as four individuals reporting in a dotted line capacity.• Oversee the receivables of $2 billion in revenue generated from Commercial and Consumer customers located in India and South Asian countries.• Ensure effective risk management policies and practices are in place to safeguard the company's assets and reputation.• Lead the development and implementation of a finance transformation program that improves operational efficiency, reduces costs, and increases revenue.• Lead discussions with banks on financing options to improve cash flow.• Responsible for all operational aspects of first & third-party collection agency operations.• Key stakeholder in driving learning and development for the India Finance team.Key Accomplishments:• Led successful AR transition project from Lenovo to Accenture, achieving process stabilization in three quarters, resulting in 50% efficiency improvement and 15-day reduction in DSO.• Completed green belt project reducing order entry errors, leading to 89% reduction in disputes and saving $0.3M in WCC against $15M revenue.• Played a key role in recovering $390M from the Government account.• Achieved P&L goodness of $1.6M in FY'18 and $0.6M in FY'19, with zero bad debts since FY'19.• Onboarded additional banks to increase credit lines, resulting in a $30M quarterly sell-in revenue boost.• Led project optimizing GTN and expenses, saving $5.5M.• Optimized employee travel experience, reducing related expenses by approx. $0.5M.• Implemented process change standardizing offshore billing revenue under LC terms to enhance control, and reduce WCC by $0.1M.

• Manage a 42-member team consisting of two managers, two team leads, and finance professionals handling receivables of the portfolio of over $12 billion for AWS, NA.• Lead support centers in India, San Jose, Manila, and Bratislava, supporting AWS Collections.• Set yearly goals, track performance metrics, provide coaching and training, and identify areas for improvement.• Participate in the hiring process and implement a mentoring program to promote positive feedback and engagement.• Design and deliver process improvement initiatives, including process redesign, automation, and standardization.• Present business cases (white papers) to support investment in finance transformation initiatives.• Analyze financial data to identify trends, risks, and opportunities for improvement.Key Accomplishments:• Achieved a 20% reduction in aged AR in FY'15 and 70% in FY'16.• Re-engineered AR model, grouping over a million accounts under Relationship and Transactional groups with a new collection strategy.• Implemented Daily Management System, improving AWS AR team efficiency by 30%.• Presented and implemented suspension policy for transactional accounts, building adequate controls to minimize the impact on P&L.• Integrated Collection tool for AWS team, improving efficiency and controllership.

Growth Path: AR Analyst >> Team Lead >> AR Manager >> Sales Manager >> AR Advisor >> Sr. AR AdvisorAccounts Receivable:• Review and prepare various reports and analyses on the receivable status and trends for communication to the leadership team.• Serve as an escalation point for credit & collection and payment processing issues.• Leverage data and analytics to make informed decisions and drive business improvements.• Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.• Interact with cross-functional teams to solve business and customer issues.• Review and propose a reversal of revenue where performance obligations are incomplete.• Support and generate ideas on the reduction of bad debt provision.• Upscale Key talent (direct reports) through cross-functional projects/assignments.• Review and approve all deals against Letters of Credit (LC) for all customers across India.Sales:• Led strategic partnership with DDMS with the launch of entry-level servers through a distribution model, targeting the mid-market segment.• Handle pan India distributors with their B2B business and balance their relationship with Sales and Partners.• Manage direct sales team's revenue and margin.• Maintain and expand business relationships/market share with existing customers.• Evaluated performance against goals and implemented appropriate development plans.• Hiring, developing, and maintaining best-in-class teams across levels to consistently deliver on revenue, margins, and customer-defined SLAs to add value to customers' business.Key Accomplishments:• Successfully reduced inventory provision from $4M to $0.7M in FY'12.• Led system migration to I-Collections, automating dispute management.• Achieved the lowest DSO of 60 days in the public segment with 54.6% past due reduction and 84% reduction in 90+.• Established a new team in Dell Gurgaon to support the growth plan for the India AR team.