Simpson Samuel Email & Phone Number

Providence, Rhode Island, United States

• Created presentations for company meetings that discuss new marketing strategies and statistics utilizing different computer software tools.• Created queries and reports for generating company statistics in a timely manner• Handled 20+ calls daily regarding any technical issues• Assisted new staff members on technical questions and issues • Instruct staff members on utilizing new software when necessary• Learned other technical skills and applications on the job to assist and solve any issues• Responsible for setting up new hardware and software • Demonstrated extensive record keeping by inserting new client information

• Performed installations of new computers, printers, and other equipment.• Imaged multiple computers for all classroom labs as well as installing required software such as MS Office and Adobe Suite. • Monitored and secured each lab rooms, specialty rooms and equipment.• Trained over ten lab assistants in rules and procedures of the labs and equipment.• Oversee use of equipment and specialty rooms for both students and faculty• Handled 10+ calls daily regarding technical issues• Responsible for assisting students and faculty in resolving hardware and software issues• Assisted faculty and students with technical issues such as account password resets• Proficient in Data entry by creating word documents regarding day to day policies and procedures