Consumer Support Lead (Etw) At Nike
Current1. Work on customer escalations related to rebills, gift cards, denied claims, refunds and rebound requests.2. Collaborate with cross functional teams such as inspection, digital loss and prevention, and inventory operations to address and resolve customer-related issues, ensuring a seamless customer experience. 3. Maintain a high CSAT score which reflects customer satisfaction.4. Collect and analyze customer feedback to identify trends, address recurring issues, and implement improvements to support processes.5. Continuously assess and refine support protocols and procedures to enhance efficiency and service quality.