Simran Bilkhu Email & Phone Number

Canada

- Fulfilling reception duties which includes greeting visitors/clients, answering the main telephone line and transferring calls to the appropriate person/department, preparing and receiving packages and doing regular orders for office supplies- Managing the SVP of Software development’s calendar and inbox on a daily basis as well as preparing board rooms for meetings- Coordinating international travel arrangements- Submitting the CEO’s expense report on a monthly basis

- Provided administrative support to the 3 lead investors which entailed calendar management and submitting monthly expense reports- Led weekly team management meetings and prepared the slide deck- Processed company invoices on a daily basis- Monitoring the IT needs for the team, including coordinating equipment for new employees and ensuring they are appropriatelyonboarded- Maintaining all company social media, which included a company website, Twitter and LinkedIn. Posting on a daily basis and engagingwith our portfolio companies- Coordinating US travel and conference arrangements

Aurora, Ontario, Canada

- Taking inbound calls daily, average of 30-40 calls- Providing billing solutions to meet client’s needs- Resolve client complaints in a timely and efficient manner- Process various analysis and verification reports

Markham, Ontario, Canada

- Provided administrative support to two VP’s on a daily basis, including scheduling meetings and managing their calendars while ensuring to optimize their time - Actively assisted with company event planning for team events and town halls which included researching potential event spaces, organizing catering and sending out invitations to attendees- Processed onboarding for new employees and provide training when required- Constantly went above and beyond for the team and organization, which resulted in two recognition awards

Toronto, Canada Area

- Informed clients on Walmart MasterCard and processed their applications in a timely manner- Processed returns and exchanges at the customer service desk and closed cash registers adequately at the end of the night.- Provided training to new cashiers- Insured that cashier efficiency rate was always above 80%- Effectively resolved customer complaints and disagreements by using my critical thinking and problem solving skills on the spot to getto an outcome that was in the best interest of the company and customer

Human Resources Certficate, Human Resources

Business Administration And Management, General

• 4th year student, relevant courses include: Applied Communication for Business & Industry, Intro to Human Resources, Introduction.