•Building and maintaining strategic partnerships with clients, hiring managers, department managers, and MSP partners regularly to assess business needs, requirements, performance, and overall satisfaction with the company’s service levels.•Managed VMS and direct clients as Associate Account manager.•Core duties include client service with operational and recruiting support, reporting, and issue resolution for small,mid-tier, and large business customers.•Working with global recruiting (US/India) teams to define & allocate requirements and implement recruiting strategy to ensure meeting speed, quality, and success in fulfilling client's need•Setting up recruiting delivery expectations, weekly and monthly check-ups for the accounts•Collaborating with a team of HR professionals in onboarding process of candidates'

•Successfully managed relationships with 40+ clients providing first-level escalation support.•Increased the percentage of incoming direct business, within the portfolio.•Conducted regular meetings with clients, fostering strong work relations and ensuring satisfactionwith services.•Implemented forward-thinking strategies to maintain customer satisfaction and proactively addressedneeds and concerns.•Achieved and consistently met defined Service Level Agreements (SLAs), contributing to business growthand maintaining operational consistency.•Prioritised prompt handling of customer telephone calls, minimizing on-hold wait times for enhancedcustomer experience.•Provided personalized advice and assistance to customers, catering to their special needs and preferences.•Collected and analyzed customer information, preparing comprehensive service reports to identify trends and opportunities for improvement.