- Represent member Clubs in conciliation proceedings, arbitrations in tribunals/courts and undertake investigations of allegations of serious misconduct and/or workplace bullying and prepare comprehensive reports for and make informed recommendations to Clubs on those issues.- Assist member clubs with the negotiation, drafting and implementation of enterprise agreements, settlement agreements and individual flexibility agreements.- Assist member clubs in the broader areas of corporate governance and legislative compliance as required.-Study legislation, decisions, and other outcomes within the national workplace relations and legal frameworks to assess industry trends and maintain an up-to-date knowledge of developments.

As this is a retail job, I am required to handle money, address issues for customers regarding their purchases and complaints, and work in a group environment with people of all ages. Consequently, this job requires a great deal of personal and problem solving skills, as well as organisational skills in the way of time management and multi-tasking. Furthermore, I am responsible for tracking my own performance, as I am required to meet my daily, weekly, monthly and yearly targets and KPIs.

- Triage each client’s social and legal service needs appropriately and escalate as required- Undertake conflict checks for clients- Make diary appointments for clients ensuring collection of all relevant information- Provide exceptional customer service to all clients ensuring issues are dealt with in a respectful and confidential manner

Front desk student volunteer. First point of contact for clients.

To work alongside the President to: - represent the club at all relevant functions and events; and- be a supportive leader for all committee and club members. We founded this club, which still operates at Griffith University.

- Maintain committee records, ensure effective management of Club’s records, Committee meeting minutes and are distributed to members after each meeting.- Develop an agenda in consultation with Committee members and distribute prior to the meeting.- Responsible for ensuring that accurate and sufficient documentation exists to meet legal requirements.- Ensure that official records are maintained of members of the Club and Committee, and ensure these records are available when required for reports, elections etc. - Manage correspondence of the Committee except for such correspondence assigned to others.

- Handling money/ use of cash register and POS software: mostly individual transactions- Ensuring multiple tasks are satisfied while keeping the customer happy- Prioritising the customer and maintaining a friendly and professional manner, even during busy, challenging and/or stressful periods