Proactively ensure the highest levels of systems and infrastructure availabilityManage and participate in relevant projects as requiredConfigure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)Monitor systems to ensure availability and are fit for purpose, advise if either of these are not achievable or provide recommended solutionsCommunicate and interact with designated infrastructure providers including but not limited to; Origin IT/Instillery, Lexel, Call-Plus, Telstra Australia and Microsoft.Maintain PCI-DSS v3.0 adherence to meet JUCY's PCI-DSS v3.0 compliance requirements.Actively monitor vendors, escalating any concerns that may impact the security or effectiveness of JUCY's IT applications or infrastructure.Write and maintain custom PowerShell scripts to increase system efficiency and lower the human intervention time on any tasks.Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.Provides technical guidance and mentorship to team members

Ensure effective support, administration and proactive maintenance of Auckland Council’s ICT Operations environment (24/7/365) which includes (Server (Linux & Windows), Network, Unified Comms infrastructure, security, Backend systems applications, and the COE infrastructure.Experience & understanding of Networking and associated protocols including TCP/UDP, EIGRP, OSPF, BGP, DNS, SNMP and other internet associated protocolsProvide effective and responsive support for Server and Systems infrastructure including network, security & unified communication.Maintain and manage the key systems including but not limited to: MS Active Directory, MS Exchange, Windows Servers, Cloud Office 365, Citrix, Patching, DNS, DHCP, Print Servers, Web-Marshal.Experience in Problem Management, Change Management and Major Incident ManagementFocus on assigned project work to implement new systems and upgrade/improve upon existing infrastructureProvide excellent customer service and support for internal staff via email, phone, Skype for business or face-to-faceWork collaboratively with 3rd party support services on diagnosing and troubleshooting issuesDiagnose a wide range of issues, focusing on server, Voice, Security and network platforms.Provides technical guidance and mentorship to team members

Managing & maintaining current logical and physical network structure at Council, including routing, switching and firewall configurationsTroubleshooting and solving networking issues - TCP/IP, DNS, DHCP, VPN, Routing & Layer 2/3 network devicesO&M configuration of Cisco Router, Switches, Juniper, Fortinet, Cisco ASA Firewall, WLC, APs and Citrix NetScalerBuild new switches, Routers, AP, Fortinet Firewalls, and WLC & Roll out to sites. Also Integrate with Spark, Vector Service providers when requiredResponsible for planning, implementing and administering all the components of voice infrastructure that includes but not limited to Cisco Call Manager, Unity Connection, SIP Trunking, Jabber, Contact Centre, Skype for Business and Video servicesProviding technical support for the development and operation of the council network as well as mentoring of network operations staff.Providing project management and high-level technical advice to support council’s business solutionsImplementing and auditing firewall Rules for controlling access to business information and systems.Coordinating with Vendors and departments for Routine and project ActivitiesEvaluate and develop network/operational solutions to fulfill business requirements

Responding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the client’s location or connecting via remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software.Troubleshooting networking and connection issues.Advising on software or hardware upgrades.Providing basic training on computer operation and management.Completing job reports and ordering supplies.