Simran Katoch Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Burnaby, British Columbia, Canada

North Vancouver, British Columbia, Canada

Providing exceptional customer service by assisting customers in person, over the phone, or through digital channels, addressing their inquiries, concerns, and requests promptly and professionally.• Handling insurance inquiries through answering questions related to ICBC insurance policies, coverage options, premiums, and claims processes, ensuring customers have a clear understanding of their policies and available services.• Explaining insurance policies and coverage: Educating customers on the details of their insurance policies, explaining coverage options, terms, and conditions, and ensuring customers have a clear understanding.• Reviewing applications and documentation: Conducting thorough reviews of insurance applications, supporting documents, and supporting underwriter’s guidelines to ensure accuracy and completeness.• Adjudicating and processing refunds: Reviewing and assessing backdate cancellation of policies, verifying coverage, and determining the extended eligibility based on ICBC policies, procedures, and applicable regulations.• Documenting customer interactions: Accurately documenting customer inquiries, complaints, and resolutions in the customer relationship management (CRM) system. Maintaining organized and detailed records for future reference.• Collaborating with agents and brokers: Working collaboratively with agent and brokers and crossfunctional teams to resolve customer issues, share knowledge, and contribute to a positive and supportive team environment

Vancouver, British Columbia, Canada

• Offered every customer immediate and targeted attention to meet needs and promote product or service offerings.• Learned roles of other departments to provide coverage and keep the store operational.• Prepared daily cash register drawers by carefully counting out transaction levels and documenting totals.• Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.• Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.• Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.

Sangrur, Punjab, India

• Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.• Answered phones to direct callers, schedule appointments and provide general office information.• Assisted with payroll preparation and entered data into cumulative payroll document.• Prepared payroll documents and maintained databases for financial offices.• Directed clients and guests to correct departments, rooms and staff members.• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.• Utilized editing programs to proofread content for typo-free emails, memos and documentation.

India

• Researched and resolved customer issues on personal savings, checking and lines of credit accounts.• Ordered checks, placed stop payment orders and conducted additional special services for customers.• Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.• Cross-sold bank products by answering inquiries, informing customers of new services and promotions.• Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.• Built and maintained client relationships through quality, personalized interactions.

Master Of Business Administration - Mba, Finance And Financial Management Services, 3.31

Master Of Arts - Ma, Economics

Bachelor'S Degree, Business/Commerce, General

Activities and Societies: Sales competition, Event Organizer