Simran Kaur Email & Phone Number

Melbourne, Victoria, Australia

• Effectively spearheaded and managed multiple teams of up to 28 individuals. Established robust processes and provided training to ensure smooth daily operations across diverse case types.
• Attained the role of case leader for five distinct case types, showcasing a comprehensive understanding and expertise in various operational domains.
• Collaborated closely with senior management to proactively identify and mitigate risks, particularly in areas such as potential fraud and issues related to high-risk customers, especially in payment-related matters.
• Elevated operational efficiency by conducting performance reviews of team members and implementing enhancements to existing processes.

Melbourne, Victoria, Australia

• Involved in the Fare Compliance Study 2021 done for the Department of Transport Victoria.
• Collected quantitative data across all modes of public transport across Victoria.
• Worked with a team of 6 to collect 1500 sets of data per hour across all modes of public transport across Victoria.
• Utilised the CAPI approach to reduce data collection error, minimalised the level of data handling, and enabled more complex survey designs.

Melbourne, Victoria, Australia

• Supported and improved OET's worldwide test delivery by fulfilling logistical, operational, and administrative support.
• Accountable for intake, fix and upload of 5000+ audio files for each OET with <1% errors
• Sole responsibility to fix, resolve, and log internal and external assessor issues.
• Implemented myOET system changes to reduced TAT’s and improve communication between teams and stakeholders.
• Assisted the Digital Team with the transformation of the testing process from Paper-Based Tests to Computer-Based Tests.
• Set priorities, plan and organise a team of six to achieve project objectives within required timeframes efficiently and within the resources available.

Singapore

• Assisted with designing the brand image and product packaging using Adobe Illustrator and Indesign for products that were sold at grocery shops both in Singapore and Male.
• Conducted an annual seasonal food consumption trends report among resort goers in the South East Asian market to identify new opportunities for the product line and brand extensions resulting in Libraco’s private label.
• Assisted with regularly conducted profitability analysis to develop and implement targeted profit-maximizing marketing and sales strategies. Utilised excel functions to analyse data – v-lookup, pivot tables, formulas.
• Assisted with the company’s annual participation as a pop-up stall in various local festive markets to sell luxury tea. Worked with an internal and external team to develop a marketing budget, liaised with exhibition.

Singapore

• Moove Media is a Singapore- based marketing and advertising company that focuses on large format ads across Singapore and Australia.
• Liaised with different departments to coordinate logistics, travel arrangements and orders to successfully execute corporate, public, and internal events.
• Prepared and presented a concept brief festival pop-up stores that included financial analysis, timeline, creative brief, and evaluation summary.
• Assisted with both inbound and outbound calls which include handling all correspondence such as complaints and questions.
• Assisted with social media management across platforms such as Facebook and Instagram.
• Assisted with the development of trainee manuals for new interns.

Master Of Arts In Urban Planning And Environment

Bachelor Of Arts - Ba

Higher National Diploma