It Consultant
Currento Desktop support including diagnosis of faults and configuration issues, troubleshooting local networks and printers and assistance with new system configurations.o Microsoft 365 support, including creation and configuration of user accounts and local clients.o Support of OneDrive activities and support access to SharePoint services.o RMS Application support, including responding to support emails/calls, providing appropriate guidance or escalation.o Logging of detailed ticketing information with appropriate prioritisation, and reporting of updates to retailers with progress/resolutions.o Assistance with software troubleshooting and bug investigation.o Maintenance of technical support documentation.• Compiling job reports.• Tracking and managing work records.• Completing job reports.• Providing support in the form of procedural documentation.Rolling out modifications to ERP email templates using HTML code.• Worked on Software development life cycle and troubleshooting. Involves software analysis, documentation, testing and release.• Contributed to current SD WAN project. SD WAN is a Software defined wide area network. Changes involve superseding current MPLS network gear with SD-WAN configured hardware. Once installed, testing and site monitoring continue for a period. Key benefits to our members.▪ Centralised Firewall Control▪ Multiple links in active/active configuration▪ Application-level prioritisation, traffic shaping and pathing▪ Quick development▪ Mixed Carrier, mixed connection types mean significantly reduced impact of a carrier outage.• Worked on MFA Rollout for all stores and their staff O365 accounts.▪ In Microsoft 365 Admin Centre adding all O365 users MFA groups.RMS Application support• Respond to support emails and phone calls.• Provide appropriate user guidance or escalation.• Log detailed ticketing information with appropriate prioritization.• Provide updates to retailers with progress/resolution.
