• Handle incoming/outbound consumer calls, providing high-level customer support for Retail and Lease accounts.• Ensure a high level of customer satisfaction while maximizing productivity and meeting client performance standards.• Identify opportunities to improve service delivery and contribute to the resolution of operational issues.

• Responsible for picking ordered items for customers and sending them to the delivery platform.• Keeping up-to-date and accurate records of incoming and outgoing shipments.• Ensuring and maintaining a high and strict level of health and safety standards.• Strong interpersonal and teamwork skills required to work collaboratively with a wide range of workers• Proficient organizational skills to keep an accurate record of incoming and outgoing shipments.

• Cash Handling – Ensure to maintain sufficient cash in all branches for day-to-day expenses and issue cash to branch manager on fortnight basis for office expense.• Book-keeping – Maintained books of accounts of the group of companies both manually and in accounting software. • Banking and Payments – Processed all the online and offline payments of the company along with maintaining sufficient balance in company’s bank accounts.• Managed and monitored the dispersal of paychecks, handled payroll and responded to employee queries.• Reconciled accounts payable and produced frequent reports documenting cash flow and accounts payable/receivable.• Mutual Fund Investment – Invest surplus funds of company in mutual funds after making all the payments on daily basis.• Customer Dealing – Interact with Clients and maintain customer-business relationship.

• Prepare Balance sheets from Trials and Ledgers. • Prepare Income Tax Returns in software and filing of returns after validation.• Check and prepare TDS returns in software and filing of returns after validation.• Prepare & file ROC Returns/Annual Filing of companies as per Companies Act.• Drafting replies of letters of official departments like Income Tax deptt., TDS deptt. etc.• Interact with clients and maintain Customer-Business Relationship.