Concierge
Current• Greeted and assisted residents, guests, and visitors with a friendly and professional demeanor.• Managed and coordinated front desk operations, including answering phones, handling inquiries, and providing information.• Monitored building access and maintained security by following procedures and controlling access via the reception desk.• Addressed resident concerns and resolved issues promptly to ensure high levels of customer satisfaction.• Coordinated package deliveries, including receiving, logging, and notifying residents of arrivals.• Scheduled and facilitated maintenance and repair requests, ensuring timely completion and communication with residents.• Assisted with move-ins and move-outs, including coordinating with movers and updating resident records.• Maintained up-to-date knowledge of the property, amenities, and surrounding area to provide accurate information and recommendations.• Organized and managed resident events and activities to foster a sense of community.• Handled emergency situations with calm and efficiency, following established protocols and coordinating with emergency services as necessary.• Ensured the lobby and common areas were clean, organized, and well-maintained at all times.