Simran K. Email & Phone Number

Kuala Lumpur, MY

Malaysia

• Leading and managing team of data analysts to develop and implement a comprehensive analytics strategy to support the organization's business objectives.
• Driving the deployment of Machine Learning and AI driven use cases for customer experience improvement.
• Analyzing data from various sources, including internal systems, third-party tools, and market research, to identify trends, patterns, and opportunities.
• Collaborating with cross-functional teams to provide actionable insights and recommendations to stakeholders based on data analysis, helping them make informed decisions.
• Effectively communicate complex analytical findings and insights through presentations, reports, and visualizations.
• Foster a culture of data-driven decision making within the organization, promoting the use of analytics to drive continuous improvement and innovation.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Responsible for Network Performance & Customer Experience Management for multi-technology network (2G/LTE/5G)
• Experience to manage NPS (Net Promoter Score) which is industry recognized measure of customer experience.
• Providing customer insights for strategic decision-making purposes using Data driven approach
• Correlating RKPIs, SKPIs, Business inputs, Customer Complaints, Crowd source data and NPS to perform multi-dimensional analytics to improve end-user experience.
• Experience on CEM use cases linking with ROI of business cases
• Driving the deployment of Machine Learning and AI driven use cases for customer experience improvement.

Noida, Uttar Pradesh, India

• Worked as NQ & CEM Lead for Digi Malaysia from Global Support Centre from Apr’18 to Apr’22, responsible for improving Network Performance & Customer Experience through RKPIs, SKPIs, Crowdsource, NPS, CSAT, BI Data.
• Worked as RF Optimization Team Lead for Millicom, TIGO project from Apr’16 to Apr’18, responsible for performance management, contractual KPIs and optimizing network to meet MS SLAs.
• Experience in handling governances with MSIP, Customers along with managing teams during war-rooms for service improvements.
• Collaboration with Automation teams on the design & development of new innovations to improve efficiency and continuous improvements.

Gurugram, Haryana, India

• Worked as Assistant Manager in Planning & Performance Team, handled service delivery & operations of PAN India Bharti Network.
• ICR roll out PAN India for Provider/Seeker along with coordination with other operators & launch of technical & business feasible sites.
• Worked closely with Strategic Projects i.e. CAPEX & OPEX savings, NW Audits & Spectrum Auctions
• Faster network roll out through LRLU project by identifying & evaluating network feasible Sites for surrendering sites in LRLU category.
• Responsible for Network Planning, infill priority sites, nominal cell planning,
• Managed operations of GIS platform for all technologies and enabling delivery of analysis & reports.

Gurugram, Haryana, India

Master Of Business Administration - Mba

Bachelor Of Technology - Btech