Simran Kaur Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Worked at Flexigroup NZ Ltd, and they rebranded as Humm Group in 2020.

Auckland, New Zealand

I continued as a CSR for Fisher & Paykel Finance and it was acquired by Flexi Group - one of the leading finance companies from Australia.

Auckland, New Zealand

This role required me to help customers & merchants with their: -Application options & inquiries-Credit card statements- Account balance- Limit increase/decrease request-Payment options-Product, promotions & fees queries-Online account setup & troubleshooting

Onehunga, Auckland

I was promoted to this position while I was in the 90 day trial at Sitel ltd. This role required me to be patient, resilient, educative and a role model for my peers. My key responsibilities in this position were:- Floor walking and staff management- Educating, coaching & providing feedback to CSRs - Escalation handling - Recording customer service compliments & complaints- Problem-solving & providing multiple/best-suited solutions- Reporting system errors & improvement opportunities

Auckland, New Zealand

I worked at Sitel as a customer and sales consultant. I worked for an outsourced call center for Insurance Australia Group (IAG). We reported to customer queries from NRMA, SGIO & SGIC. I learned how to achieve my sale targets while providing excellent customer service.My key responsibilities included: • Asking questions to identify customer needs and sales opportunities. • Providing estimates on insurance policies.• Upselling and add-on selling for our client’s products and services.• Providing exceptional customer service. • Updating, writing & renewing insurance policies.• Managing relationships with customers and building brand reputation for our client.

Auckland, New Zealand

New Zealand born, Colmar Brunton has operated for 30 years to become New Zealand’s most trusted and respected Market Research Company. No other research company can claim the level of brand awareness, consumer trust, and respondent willingness that Colmar Brunton enjoys with the New Zealand public. This has caused Colmar Brunton to create strong relations with Millward Brown.I worked part time at Colmar Brunton for 1 year as a CATI Interviewer. The role requires me to understand the goal of different surveys, understanding requirements of clients and implementing via completing several surveys. This job has improved my conversation skills on the phone, taught me probing, verbatim and how to adapt to various respondents behaviour.

Auckland, New Zealand

Spotlight is a privately owned and operated Australian family business. Our business has grown from two brothers helping their parents run a dress fabric stall at Queen Victoria market during the 1970s, to stores throughout Australia, New Zealand, and Asia, employing more than 6,700 team members.I worked at Spotlight for more than five years as a part-time Sales Assistant. The role required me to work as a team-member, have superior product knowledge and constantly provide excellent customer service.Some of my responsibilities included:- Explaining features and purpose of products- Describing services Spotlight provides- Selling suitable and affordable products to customers- Up Selling new/old products and brands- Helping customers locate products- Demonstrating a product's features- Taking customer orders (via phone or face to face)- StocktakeTherefore this job has provided me with team-work skills and how to manage various types of customers with different needs effectively.

Bachelor Of Commerce (B.Com.), Marketing And Management

Education record