Simran Kaur Saini Email & Phone Number

Delhi, India

In my role as a Retention Specialist:1. I'm responsible for managing customer inquiries, facilitating referrals, and implementing campaigns aimed at retaining customers and ensuring a positive experience. 2. Additionally, I took charge of maintaining data, and dashboards and generating daily reports.3. Overseeing the support needs of 650 clients daily, both domestically and internationally.4. meeting personal monthly targets ranging from 800,000 to 900,000 rupees and contributing to overall targets of 15 to 18 lacs rupees.5. Also responsible for effectively coordinating referral campaigns and discount initiatives to meet last-minute targets.6. Proficient in utilizing CRM tools.7. Promoted to handle international clients on a one-to-one basis, providing comprehensive customer service and driving revenue.

Jamshedpur, Jharkhand, India

Internship at Tata Pravesh, the premium product division of Tata Steel, I gained valuable experience in conducting market research and gaining insight into various customer perspectives. I learned how to identify the key factors that attract customers and how surveys play a crucial role in improving the product.

Jamshedpur, Jharkhand, India

During a continuous period of two months, I served as an intern at Bajaj Finserv. My responsibilities included promoting extended warranty policies for consumer durable products and providing customers with an overview of upcoming policies. On a daily basis, I interacted with approximately 100 to 150 customers. I possess strong communication abilities, effective time management skills, and thrive in a team-oriented environment.

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba, Marketing

12Th(Isc), Business/Commerce, General

10Th(Isce), Business/Commerce, General