Simran Makkad Email & Phone Number

London, England, Gb

Gurgaon, Haryana, India

Ensuring high-quality customer service, resulting in guest delight by extensive interaction with guests on Social Media and quick resolution of problems/queries Monitor and Moderate the Social Media platforms. Coordinate with different teams on escalation/queries over the various platforms Provide creative inputs and working on various projects to improve the brand image. Managing the brand online on Social Media according to specific analytic and measurements Engage in customer service, community building, brand awareness initiatives on SM platforms. Wrote, edited and published content on blog platforms Develop PowerPoint presentations to communicate progress, share best practices and to provide updates Helping the management analyzing competitors performance & providing suggestions to the brand for improvements

Gurgaon, India

Take responsibility for meeting agreed project timeliness; works with other project team members to complete Analyze the performance of the representative and look for the areas of improvement Valuable feedback to be given on a daily basis People management skills and also have the ability to hustle and suggest changes in processes which improves customer experience. Worked with the colleagues to brainstorm and develop ideas for a social media campaign aimed at small to medium-sized business clients. Using tactical offers/promotion of relevant products to help drive online orders Writing up social media content, blogs and website content Helping with the management of content on the corporate website Responsible for implementing campaigns through websites, email marketing, social media and online marketing

Gurgaon, India

Gurgaon, India

Competitive analysis through market research to lay the campaign strategy for the TVC ad campaign. Monitor and post on blogs, forums and on different social networks Manage client's social media profile & advertising campaigns as necessary Execute social media campaigns, social contests, promotions, discount offers through email marketing, paid advertising etc. Managed Facebook Fan Page, Twitter account, Instagram company profile Take responsibility for meeting agreed project timeliness; works with other project team members to complete

Govindpuri

Worked on the development and execution 6n new social media plans in order to attract consumers and increase brand awareness.Created and managed social media accounts such as Facebook, Linkedin, Youtube, Instagram and Twitter.Build up close relationships with customers and commercial team to gain their trust and respond to customer queries in a professional mannerDevelop PowerPoint presentations to communicate progress, share best practices and to provide updates

Masters In Digital Marketing, Digital Communication And Media/Multimedia

Bachelor’S Degree, Communicative English With Media Studies, A - Grade