Simran Massand Email and Phone Number

- Administered COVID-19 screening on behalf of Fleming College andPeterborough Regional Health Centre (PRHC) during COVID-19pandemic- Enforced Fleming college and PRHC policies and rules on regular basis- Securing client property by timely patrolling the perimeter, incidentreporting and maintain health & safety standards-Supporting the designated property staff and managing control overvarious situations occurring in the premises of Peterborough RegionalHealth Centre to prevent health hazards-Trained and supervised new employees

-Resolved customer issues with client’s products and services overinbound and outbound calls- Overall “93% customer satisfaction” and “100% compliance rate”-Consistently maintained a low call handle time and escalation ratewhile also achieving higher than target issue resolution and calltakeover rate-Troubleshooting issues that are technical in nature, including software,hardware, networking, and design issues

-Analyzed financial statements and business summary reports to attaindata based on product comparable percentages and penetration ratesfor managers, increasing efficiency of all employees by 12%- Collaborated with senior management on multiple functions includingcustomer success and finance, increasing survey submissions by 10%by identifying the pain points of all customer feedback- Made detailed reports for customers, keeping them updated on financialmarkets, news and educating them about various financial products- Conducted in-depth industry analysis and research using industryand financial resources