As a Technical Support Engineer, I bring a wealth of technical knowledge and problem-solving skills to support the Technical Services Lead and our Global Technical Team. My role is crucial in ensuring smooth operations and efficient coordination within the Technical Department.Key responsibilities include:1. Operations Coordination: Overseeing and optimizing activities within the Technical Department to ensure operational efficiency and swift responses.2. Machinery Lubricant Charts: Meticulously preparing charts to ensure optimal machinery performance and longevity.3. Communication and Follow-Up: Providing timely responses and follow-ups for the Technical Services Lead's direct reports.4. Data Management: Offering critical technical data and insights for informed decision-making. Utilizing MS Outlook, Excel, PowerPoint, Power BI, and Word for data analysis, reporting, and effective communication.5. Technical Solutions: Assisting in managing the Technical Solutions online platform, including UOA (Used Oil Analysis), SDA Insight, MLR, and Reports.6. Customer Interaction: Coordinating activities with Global Sales Associates and Customer Service to ensure smooth operations.7. Analysis and Reporting: Generating monthly and yearly used oil analysis reports for informed decision-making.8. Lab Coordination: Arranging and overseeing oil sample testing with labs.9. Seminar Support: Assisting in organizing regional technical seminars for our team and clients.